gigi from canada
Mouseketeer
- Joined
- Nov 20, 2012
- Messages
- 163
We stayed 6 nights in a standard queen room. We are a family of 4 with kids ages 12 and 10.
Concierge
We were very impressed by the concierge service. We arrived with our luggage and 8 bags of groceries! Our room wasn't ready. The concierge took our bags and put the ones that needed refrigeration in their fridge (even our "refreshments").
When we'd wait for a taxi or the park bus, they would ask us if we wanted a cold bottle of water while we waited.
When we walked to Sapphire Falls to check out the pool and it started to rain when we were there, the concierge service at SF provided free transportation back to RPR.
Our luggage and groceries were delivered promptly after contacting Star Service.
Front Desk
Front desk service was friendly although we had to wait for service. We didn't notice a dedicated line for Loewe's members.
We had requested a room close to the pool entrance in Tower 1 and our request was accommodated.
During our stay, we decided to extend our stay by one night. I went to the front desk to arrange for this. I knew that there was availability because I had gone on the Loews website. The attendant including her manager refused to give us the rate found on the Loews website (it was approx. a 70$ difference). Their solution was to go back to my room and book online and call them to see if they could connect the reservations so we wouldn't need to change rooms. We did this and it all worked out but it was surprising that they couldn't help me and do all this at the front desk while I was in front of them.
Star Service
With the press of a button on the phone, they will do their best to assist you. We called for more shampoo, no problem, more Splenda, no problem, more towels, no problem, more pillows, no problem, plates, bowls, cutlery for 4, no problem. We went to get ice down the hall and the machine wasn't working, we pressed the button to advised them and asked where else could we go for ice, they sent someone with a ice bucket to our room, no problem!!
Transportation to Parks
We did all three, by foot, by boat and by bus. I would say the most convenient is by foot as you don't have to wait and it is relatively close on a beautiful flat path with shade. We did take the boat a few times when we were lazy and it was a pleasant ride. Captains are friendly and entertaining. We also took the bus twice when it was raining. I would say that this option is the least convenient. The drop off at the park is at the entrance of the massive parkade. It's much further to walk and it was my impression that the bus was not as frequent as the boat. Also, when we took the bus back to the resort, it was not a dedicated RPR bus, we stopped at other hotel prior to our stop.
Food
We only ate at Jake's and Tchoup Chop. Both were pleasant experiences and deserve their own reviews. There are quite a few dinning options at the resort.
Pool
The pool is nice and relatively clean although I question having ducks swim in it. It's quite big and there's room enough for everybody. They have some tubes and beach balls for use. There is also a net that you can use. Plenty of chairs. I found that the pool towels were often stained which diminished the resort experience.
Spa/Hot tub
We experienced the 2 hot tubs, only one had jets on while we were there. They are in the pool area but somewhat hidden behind shrubs and trees. These are deep tubs. I was chest deep in the middle. When I went one evening, there was a little girl about 4 that was there by herself. The middle of the hot tub was over her head. I asked her where her parents were. She said her mom was laying on a chair by the pool. I felt obligated to stay until she left the hot tub! I found it interesting and scary that there are lifeguards all over the pool area but none near the hot tubs. This is a tragedy waiting to happen with so many little kids running around. Plus one of the hot tubs is very near the splash pads used by the smaller kids.
Rooms
Room was nice and newly decorated. A bit smaller than the Hard Rock rooms. I don't like where the Keurig is. It makes it difficult to make coffee in the morning although it is out of the way when you're not using it. The door to the toilet and shower is a sliding frosted glass door with no lock. I felt that the door would fly off when I'd open it. It could lack privacy for some. I enjoyed the shower. Along with a shower head, It had a hand held shower which was nice to have. No tub in our room although I have read that some rooms have tubs. The beds were very comfortable.
Housekeeping
The only issue with housekeeping was on one day they didn't make one of the beds. There was nothing on the bed, no suitcase or clothes. I called to ask why but I never found out why.
We would stay here again if going to Universal Studios and the price was lower than the Hard Rock. We prefer the Hard Rock because the rooms are bigger and it is a little closer to the parks.
Concierge
We were very impressed by the concierge service. We arrived with our luggage and 8 bags of groceries! Our room wasn't ready. The concierge took our bags and put the ones that needed refrigeration in their fridge (even our "refreshments").
When we'd wait for a taxi or the park bus, they would ask us if we wanted a cold bottle of water while we waited.
When we walked to Sapphire Falls to check out the pool and it started to rain when we were there, the concierge service at SF provided free transportation back to RPR.
Our luggage and groceries were delivered promptly after contacting Star Service.
Front Desk
Front desk service was friendly although we had to wait for service. We didn't notice a dedicated line for Loewe's members.
We had requested a room close to the pool entrance in Tower 1 and our request was accommodated.
During our stay, we decided to extend our stay by one night. I went to the front desk to arrange for this. I knew that there was availability because I had gone on the Loews website. The attendant including her manager refused to give us the rate found on the Loews website (it was approx. a 70$ difference). Their solution was to go back to my room and book online and call them to see if they could connect the reservations so we wouldn't need to change rooms. We did this and it all worked out but it was surprising that they couldn't help me and do all this at the front desk while I was in front of them.
Star Service
With the press of a button on the phone, they will do their best to assist you. We called for more shampoo, no problem, more Splenda, no problem, more towels, no problem, more pillows, no problem, plates, bowls, cutlery for 4, no problem. We went to get ice down the hall and the machine wasn't working, we pressed the button to advised them and asked where else could we go for ice, they sent someone with a ice bucket to our room, no problem!!
Transportation to Parks
We did all three, by foot, by boat and by bus. I would say the most convenient is by foot as you don't have to wait and it is relatively close on a beautiful flat path with shade. We did take the boat a few times when we were lazy and it was a pleasant ride. Captains are friendly and entertaining. We also took the bus twice when it was raining. I would say that this option is the least convenient. The drop off at the park is at the entrance of the massive parkade. It's much further to walk and it was my impression that the bus was not as frequent as the boat. Also, when we took the bus back to the resort, it was not a dedicated RPR bus, we stopped at other hotel prior to our stop.
Food
We only ate at Jake's and Tchoup Chop. Both were pleasant experiences and deserve their own reviews. There are quite a few dinning options at the resort.
Pool
The pool is nice and relatively clean although I question having ducks swim in it. It's quite big and there's room enough for everybody. They have some tubes and beach balls for use. There is also a net that you can use. Plenty of chairs. I found that the pool towels were often stained which diminished the resort experience.
Spa/Hot tub
We experienced the 2 hot tubs, only one had jets on while we were there. They are in the pool area but somewhat hidden behind shrubs and trees. These are deep tubs. I was chest deep in the middle. When I went one evening, there was a little girl about 4 that was there by herself. The middle of the hot tub was over her head. I asked her where her parents were. She said her mom was laying on a chair by the pool. I felt obligated to stay until she left the hot tub! I found it interesting and scary that there are lifeguards all over the pool area but none near the hot tubs. This is a tragedy waiting to happen with so many little kids running around. Plus one of the hot tubs is very near the splash pads used by the smaller kids.
Rooms
Room was nice and newly decorated. A bit smaller than the Hard Rock rooms. I don't like where the Keurig is. It makes it difficult to make coffee in the morning although it is out of the way when you're not using it. The door to the toilet and shower is a sliding frosted glass door with no lock. I felt that the door would fly off when I'd open it. It could lack privacy for some. I enjoyed the shower. Along with a shower head, It had a hand held shower which was nice to have. No tub in our room although I have read that some rooms have tubs. The beds were very comfortable.
Housekeeping
The only issue with housekeeping was on one day they didn't make one of the beds. There was nothing on the bed, no suitcase or clothes. I called to ask why but I never found out why.
We would stay here again if going to Universal Studios and the price was lower than the Hard Rock. We prefer the Hard Rock because the rooms are bigger and it is a little closer to the parks.
