My printer is probably laughing at me

[Forevryoung]

I have bad technology karma even though I am a computer nerd and fairly savey when it comes to troubleshooting but this one takes the cake!

I needed an all in one printer/scanner/copier for grad school even though my 4 year old hp printer is still going strong so I bought another HP printer (an officejet). I got it copying and it scans fine to both my Mac laptop and my Windows desktop. Unfortunately, it will only print from my Mac. It "prints" a blank sheet of paper from the desktop.

I tried everything, my dad tried everything (reinstalling drivers from disk, reinstalling drivers from internet...) I finally called HP and was on hold for 2 hours before hanging up and contacting them through their internet chat help. Five technicians, five hours over two days, and a lot of wasted energy, they decided that I needed to call get this one...

WINDOWS

Uhhhhh do they not realize that Windows doesnt give a poop and isn't going to help service an HP product that should work seamlessly with an operating system that the majority of the public uses???

I can't return the printer, I bought it at the beginning of September and the printer clearly DOES work, just does not print with one of my computers.

Go figure!

 

[themarquis]

ooooh .... that really sucks ...

I think there might be a chance you could still return the printer....

It may take some time on the phone with the HP people, but I think if you continually ask to speak to someone higher up, they will authorize a return. Now, they may make you talk to the Windows people ... and of course you can go ahead and do that and the Windows people will tell you to talk to the HP people.... but bottom line, their product is not working with Windows, as it claims to do, so you should be able to do a return.

A return can be done thru HP if you get authorization (which you can get if you make a big stink) or (easier), get your receipt (which I assume you still have ...?) and take it back to wherever you bought it. This will depend on the return policy of Best Buy or wherever you purchased it from (may or may not work). All you have to tell them is that it doesn't work with one of your computers, you've worked with their tech people, and there is no resolution. You don't have to lie and say its "broken"... they might give you a gift card for store credit. You can also take it in without the receipt and give that a go (I've done this many times; I just say I recently bought it and lost the receipt. They will usually do store credit).

Good luck!!