mickeysgirl17
Wish I was at Disney
- Joined
- Aug 16, 2006
- Messages
- 5,687
On Tues, Dec. 9th, my family and I were at Downtown Disney. We visited just for the day so we could go to disneyquest and mvmcp at MK that night.
Before Disneyquest, we decided to eat lunch at Wolfgang Puck Express.
It was an absolute nightmare.
I always wanted to eat here after hearing the great reviews of the food and how yummy it was. My complaint is not of the food at all. The food, when we actually got it was delicious.
Let me start off by saying its not hard to please me when it comes to restaurants. I usually enjoy almost all meals at disney. I also want to mention that I am pregnant so I really craved the chicken and mashed potatoes from the menu here at WPE and we were starving by 10:50. So, we arrived and found the order line. When we got there, DH stated that if they were still serving breakfast, he wanted to try the waffles. I saw people eating pizzas so I assumed they had already started lunch. For 10 minutes, we waited and no one took our order. One lady was filling water bottles and saw us standing there for a while, but never got us any help. A man behind us was wondering what was going on too.
Finally, they took the order. I asked if they were still serving any breakfast and the lady said yes. DH ordered the belgum waffle and was going to share with DD. We asked if it was a big portion and the lady said oh yes, very big.
I asked for the Rosemary chicken and the lady told me it would be about 5 minutes until lunch. So, DH just ordered the bfst and I told her I would come back in 5 min. to get the chicken. We sat down and waited. After 5 min, still no waffle, but I went up to order my chicken. They told me it would be about 15 min. to get it to my table. We were in no rush and I really wanted to try it, so I told them that was fine. About 10min. later, the waffle came out. It was big, but not that big. DH could have easily eaten 2 of these and he's not a big eater. When shared with DD, he was still hungry so I told him he could share my food. After 30 min. I was a bit upset that my food had not come out yet.
I went inside (we sat outside) to talk to the manager. I explained that its been over 30 min. and my food has not come out. She apologized and told me it would be about 10 more min. This was very upsetting.
I went outside again and 5 min. later, one of the waitresses came over and apologized and offered to bring me some fries or something while I waited or to change to anything else on the menu if I didn't want to wait any longer. I told her to bring the fries. I didn't understand why I had to wait so long in a CS location and a place that was mostly empty.
I should have demanded my money back and walked out at this point, but DH and DD already ate and I was starving so I didn't want to drag them along to find another spot and sit and watch me eat somewhere else. We already wasted so much time.
An hour after arriving, I finally got my food. Honestly, it was very good, especially the potatoes and the portion was very big, but I will never return here again. The service and wait was ridiculous.
Before Disneyquest, we decided to eat lunch at Wolfgang Puck Express.
It was an absolute nightmare.
I always wanted to eat here after hearing the great reviews of the food and how yummy it was. My complaint is not of the food at all. The food, when we actually got it was delicious.
Let me start off by saying its not hard to please me when it comes to restaurants. I usually enjoy almost all meals at disney. I also want to mention that I am pregnant so I really craved the chicken and mashed potatoes from the menu here at WPE and we were starving by 10:50. So, we arrived and found the order line. When we got there, DH stated that if they were still serving breakfast, he wanted to try the waffles. I saw people eating pizzas so I assumed they had already started lunch. For 10 minutes, we waited and no one took our order. One lady was filling water bottles and saw us standing there for a while, but never got us any help. A man behind us was wondering what was going on too.
Finally, they took the order. I asked if they were still serving any breakfast and the lady said yes. DH ordered the belgum waffle and was going to share with DD. We asked if it was a big portion and the lady said oh yes, very big.
I asked for the Rosemary chicken and the lady told me it would be about 5 minutes until lunch. So, DH just ordered the bfst and I told her I would come back in 5 min. to get the chicken. We sat down and waited. After 5 min, still no waffle, but I went up to order my chicken. They told me it would be about 15 min. to get it to my table. We were in no rush and I really wanted to try it, so I told them that was fine. About 10min. later, the waffle came out. It was big, but not that big. DH could have easily eaten 2 of these and he's not a big eater. When shared with DD, he was still hungry so I told him he could share my food. After 30 min. I was a bit upset that my food had not come out yet.
I went inside (we sat outside) to talk to the manager. I explained that its been over 30 min. and my food has not come out. She apologized and told me it would be about 10 more min. This was very upsetting.
I went outside again and 5 min. later, one of the waitresses came over and apologized and offered to bring me some fries or something while I waited or to change to anything else on the menu if I didn't want to wait any longer. I told her to bring the fries. I didn't understand why I had to wait so long in a CS location and a place that was mostly empty.
I should have demanded my money back and walked out at this point, but DH and DD already ate and I was starving so I didn't want to drag them along to find another spot and sit and watch me eat somewhere else. We already wasted so much time.
An hour after arriving, I finally got my food. Honestly, it was very good, especially the potatoes and the portion was very big, but I will never return here again. The service and wait was ridiculous.
, but I agree with keeping perspective--that this was an isolated incident.
