My Crocs Broke~!

[hentob]

Yup--Just got them less than a week ago. Sticker fell off yesterday. Rivet broke today. Strap all over the place..flapping in the wind. Damn.

I emailed customer service. I will update you when I get a repsonse.

I love these shoes, but I hope this isn't a sign of things to come.

 

[Pooh67_68]

I hope that customer service can help.

 

[hentob]

I emailed Crocs' customer service and CALLED them as well. I keep getting a machine saying they will get back to me w/in 24 hours. Nope. No email or voice contact yet.

I am getting upset. I really like my shoes and it kills me that I can't wear them. They just sit there. Staring at me

I will keep you all posted.

 

[Pooh67_68]

I hate when they don't call, hope you hear something soon.

 

[goofy4tink]

We've had to call them twice now. Both times left voice mail for Sean. And both times he called us back the next day. He was extremely helpful.

 

[hentob]

goofy4tink--Did your shoes break also? If so, do they send you a new pair of shoes, or a new clasp?

I hope I get a call today.

 

[LtlTee]

I called them twice and emailed customer service twice about my order (I hadn't received my order that was placed in the beginning of March but I hadn't received a backorder notice, so I wanted to know the status). It took about a week and a half before I got an email back. I think they are just swamped right now.
Good luck -- I hope you can get it resolved quickly!