patsal
<font color=FF3399>I've discovered I don't need to
- Joined
- Jul 10, 2001
- Messages
- 9,060
Just a bit of a disclaimer here--I know requests are just that only requests, I have been a DVC member for 5 years and have stayed at BCV once before (own an add on there), A vacation is what you make of it, so make lemonade with the lemons, etc!
July 18, 2004 4:30 pm
We decided to stay at the new Pop Century to crash on July 17th we drove and arrived at about 10pm and just needed a place for the kids and ourselves to crash. The kids liked the pools and wanted to stay and swim, so I figured official check in time is 4 we could stay until then and our room would be ready for sure.
Check in, only waited for a few minutes and I was told that all of my requests had been met. I'm thrilled! Only one catch the room still isn't ready but stop back in 45 minues to an hour and the finishing touches will have been completed. Ok, not a huge deal only another 45 minutes.
An hour later I return to the desk to check on my room assignment. Someone different is working--that room won't be ready until tomorrow since they haven't even started on it yet! Um, hello didn't they just tell me an hour ago it was getting it's "finishing touches".
We'll just change your room assignment. Ok now none of my requests have been met.
Get to the room open door--figure this is just a little set back afterall if they hadn't told me my requests had been met I really would have nothing to be disappointed in.
Enter room, it is set up for anohter family--elaborate gift baskets for adults and children, plushes, T-shirts, pins, balloons, autograph books, pens, etc. stocked fridge, elegant cheese platter, fruit basket, wine, glasses, the works and I'm not exaggerating when I say "THE WORKS". Of course I knew it was not for us, so I call down to the desk immediately to tell them that I believe they gave us someone elses room. THe CM at the front desk asks me to check the name on the card--I read it off to her and she says that this is my room but the "goodies must have been delivered incorrectly". Someone would be sent up immediately to retrieve the items. Ok, I'll be patient. Of course the kids are really confused, heck the 9 year old was thinking she was really special!
An hour plus later the phone rings--hotel manager frantic--and in a less than plesant tone--"Did you find things that you know do not belong to you in your room?"
" Um, yeah, duh, I called as soon as I opened the door. I've been waiting for someone to come get for well over an hour now."
" Oh in that case I'll be right up. Fifteen minutes later there's a knock on the door--finally they begin to collect the goodies. "Is that everything?"
" No, over in the corner are all the things from the fridge, I placed all of my perishables in there and since it was mostly beverages they didn't take priority over my perishables."
A slight comment from my daughter to the manager about how wonderful all that stuff is and how special these people must be--comment from hotel manager--"oh yeah we leave this kind of stuff for all of our guests--not!" At this point I'm boiling--but don't want the kids to see this since they may react to my disappointment and start the vacation on a bad note. Finally we leave and DH sees I'm still fried. He walks with me and we leave the kids to look at the turtles in the waterway between the parking lot and DVC pool. Now I'm crying--I've spent a tiny bit more than a year planning this and nothing has gone right. DH goes to front desk to ask if our room can be moved the next day--no we are all full up. Ok I'll make the best of it. Meet others at the pool--they bought at SSR were booked for there and hated it because it was too remote for them--felt so lucky they were relocated to BCV and had all of their requests met! I know, now I'm being petty, but come on I booked this at the 11 month window and it has been a disaster, I don't need insult to injury!
In addition the plumbing for the vanity was a disaster--water all over the place, called no one fixed it. Left note for housekeeping, no one fixed it. Used a bath towel to keep it all contained and left an additional note at check out. Hopefully it was fixed--I doubt it though. Feces or something brown near the light switch in the bathroom--I took care if cleaning it myself. Also sticky orange substance on the cieling in the Kitchen area--I also cleaned that.
Overall this was just too many mess ups and I'm going to stay away from the BCV for a while. SAB is a fun area to enjoy, but until all the CM's are communicating properly with one another I can live without the pool to prevent a future vacation disaster. As for the usual BCV issues, water pressure was low at peak times--which I expected, we had no problems with the air conditioning, furniture though well worn was clean. All items were not stocked in kitcen area--when I asked housekeeping they were promptly given and I was told sorry but not too many people use this stuff that stay here. Um ok, but I prefer to make breakfast in the room and need the items.
Hopefully all BCV disasters happened to me and none will spoil anyone elses vacation.
July 18, 2004 4:30 pm
We decided to stay at the new Pop Century to crash on July 17th we drove and arrived at about 10pm and just needed a place for the kids and ourselves to crash. The kids liked the pools and wanted to stay and swim, so I figured official check in time is 4 we could stay until then and our room would be ready for sure.
Check in, only waited for a few minutes and I was told that all of my requests had been met. I'm thrilled! Only one catch the room still isn't ready but stop back in 45 minues to an hour and the finishing touches will have been completed. Ok, not a huge deal only another 45 minutes.
An hour later I return to the desk to check on my room assignment. Someone different is working--that room won't be ready until tomorrow since they haven't even started on it yet! Um, hello didn't they just tell me an hour ago it was getting it's "finishing touches".
We'll just change your room assignment. Ok now none of my requests have been met.
Get to the room open door--figure this is just a little set back afterall if they hadn't told me my requests had been met I really would have nothing to be disappointed in.
Enter room, it is set up for anohter family--elaborate gift baskets for adults and children, plushes, T-shirts, pins, balloons, autograph books, pens, etc. stocked fridge, elegant cheese platter, fruit basket, wine, glasses, the works and I'm not exaggerating when I say "THE WORKS". Of course I knew it was not for us, so I call down to the desk immediately to tell them that I believe they gave us someone elses room. THe CM at the front desk asks me to check the name on the card--I read it off to her and she says that this is my room but the "goodies must have been delivered incorrectly". Someone would be sent up immediately to retrieve the items. Ok, I'll be patient. Of course the kids are really confused, heck the 9 year old was thinking she was really special!
An hour plus later the phone rings--hotel manager frantic--and in a less than plesant tone--"Did you find things that you know do not belong to you in your room?"
" Um, yeah, duh, I called as soon as I opened the door. I've been waiting for someone to come get for well over an hour now."
" Oh in that case I'll be right up. Fifteen minutes later there's a knock on the door--finally they begin to collect the goodies. "Is that everything?"
" No, over in the corner are all the things from the fridge, I placed all of my perishables in there and since it was mostly beverages they didn't take priority over my perishables."
A slight comment from my daughter to the manager about how wonderful all that stuff is and how special these people must be--comment from hotel manager--"oh yeah we leave this kind of stuff for all of our guests--not!" At this point I'm boiling--but don't want the kids to see this since they may react to my disappointment and start the vacation on a bad note. Finally we leave and DH sees I'm still fried. He walks with me and we leave the kids to look at the turtles in the waterway between the parking lot and DVC pool. Now I'm crying--I've spent a tiny bit more than a year planning this and nothing has gone right. DH goes to front desk to ask if our room can be moved the next day--no we are all full up. Ok I'll make the best of it. Meet others at the pool--they bought at SSR were booked for there and hated it because it was too remote for them--felt so lucky they were relocated to BCV and had all of their requests met! I know, now I'm being petty, but come on I booked this at the 11 month window and it has been a disaster, I don't need insult to injury!
In addition the plumbing for the vanity was a disaster--water all over the place, called no one fixed it. Left note for housekeeping, no one fixed it. Used a bath towel to keep it all contained and left an additional note at check out. Hopefully it was fixed--I doubt it though. Feces or something brown near the light switch in the bathroom--I took care if cleaning it myself. Also sticky orange substance on the cieling in the Kitchen area--I also cleaned that.
Overall this was just too many mess ups and I'm going to stay away from the BCV for a while. SAB is a fun area to enjoy, but until all the CM's are communicating properly with one another I can live without the pool to prevent a future vacation disaster. As for the usual BCV issues, water pressure was low at peak times--which I expected, we had no problems with the air conditioning, furniture though well worn was clean. All items were not stocked in kitcen area--when I asked housekeeping they were promptly given and I was told sorry but not too many people use this stuff that stay here. Um ok, but I prefer to make breakfast in the room and need the items.
Hopefully all BCV disasters happened to me and none will spoil anyone elses vacation.
