Must share a laugh (FP+)

Jennytoon

Mouseketeer
Joined
Feb 23, 2015
Messages
372
So last night was the opening of my 60 day window for our August trip. I hadn't planned on staying up late to catch the opening of the window since I didn't need A&E, but I was up anyway doing some stuff for work so even though I was very tired I thought well, might as well get it done now ...

I was really frustrated by the amount of flexibility that was missing when I selected my rides and times. I had previously made FP+ at 30 days for a trip where we stayed off-site, and found the availability and choice of times to be much greater. Now, I know that our time in August is supposed to be much higher crowds, but I really was shocked out how little success I was having making the FP times line up with the rough guidelines I had mapped out for our days.

Well, four or five days into the process it occurred to me that what I was seeing couldn't possibly be right, and sure enough I looked and ... I had been making FP+ reservations for tomorrow and the four days following, not FP+ for the first five days of our actual trip!

OK, I hope you are all having a good chuckle or at least a smile.

The reason I bothered to post this is that although I was very frustrated at the limited offerings for what I thought should be a wide open span, as a set of offerings for tomorrow and the few days going onward they were pretty impressive. Only SDMT wasn't available of all the ones I had wanted. For times, it's true that there were more evening times than morning times, but I saw enough morning times for each that for most combos of three you could find times that would allow you to get through early enough to be able to pick up 4th and more FP if you were spending that long in the park. Were the times ideal? No -- but here is the thing, I felt that the times seemed very random and sometimes not ideal ... kind of like those FP- return times we used to get.

So my takeaway from this experience is that the ability to be spontaneous about picking parks has not necessarily been lost, and for those who really feel that they don't want to, it doesn't mean sacrificing any opportunity to "get on the good rides". It just means that, as before, you will have to take whatever FP times are available. That selection will not be as predictable as FP- return times were for the past -- with legacy, it was possible to know that on a crowd level 6 day at around 10 AM the return times for Jungle Cruise would be around 11:30 (I'm making those numbers up), whereas that predictability is totally gone now. And as has been noted many times, if you were a FP- superuser then this observation will not help you to replicate your experience. But if it's just the spontaneity you were missing, and you were already accustomed to being at the mercy of the time that was spit out of the machine ... it seems to me like what you get with FP+ by waiting until the last minute to book them might not be such a different experience after all.
 
It's really not so funny as the "system" is at fault.
It needs to be much more clear as to the date for which the guest is making the FP reservations.

I'm sure that many hundreds of day-of FP reservations go unused and are lost to unlucky day-of (or so) guests because it is far too easy to mistakenly make FP+ not for 60 days away, but (as you first did) for TOMORROW and the several days after.
Until the person unknowingly making those next-day FP reservations realize the mistake, there are a lot of guests who can't get the FPs that they DO want on the day-of there visit due to the booking error.
 
Yikes, good thing you caught it. I definitely better make sure of the dates when I go to book. I know last year, I did mess up on one day, but it was for one of the days during my actual trip, and I caught it that night.
 

It's really not so funny as the "system" is at fault.
It needs to be much more clear as to the date for which the guest is making the FP reservations.

I'm sure that many hundreds of day-of FP reservations go unused and are lost to unlucky day-of (or so) guests because it is far too easy to mistakenly make FP+ not for 60 days away, but (as you first did) for TOMORROW and the several days after.
Until the person unknowingly making those next-day FP reservations realize the mistake, there are a lot of guests who can't get the FPs that they DO want on the day-of there visit due to the booking error.

I don't know how they could make it any clearer. You must click on a park and then click on a date and then click next. Not a lot of confusion there.

On the app, I don't know -- I'm not as familiar with the app for making reservations from scratch and would never choose to do it there if I had access to a computer.

On a computer though -- I think Robo is right. In truth I had done this before successfully, so it's not that it's hard to figure out, I only muffed it this time because I was really tired. At the same time, I work in software development and one of the hallmarks of a good user interface is to minimize the opportunity for the user to make a mistake.

In this case IT plugged in the code for their standard calendar interface. Nothing was done to customize this for the FastPass choosing experience. The calendar itself is huge and always defaults to tomorrow. Take a look at the calendars displayed on the Dibb site here: http://www.thedibb.co.uk/forums/showthread.php?t=835236.

Now imagine if your FP selection calendar looked like that (without the color-coding to indicate availability). The 30 and 60-day windows are clearly marked, the calendars are of a size that they could easily all fit on the first page where you select the park -- with space available to click on any given date -- and if you think about it you NEVER need to see more than these months because you can't book FP in the past or farther in advance than this timespan. For every guest booking FP in a different month from current this would be an improvement, because it would save the clicks necessary to get to the appropriate month, and it would limit the possibility for others to make the same mistake that I did.
 
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On the app, I don't know -- I'm not as familiar with the app for making reservations from scratch and would never choose to do it there if I had access to a computer.
It would be nice if the website showed which days already have FPs booked on the calendar like the app does.
 
I totally agree with the point you're making. I had a friend going (there this past week, so fairly high crowds, plus a Star Wars weekend) who hadn't made any fp for her group of 6. She got everything she wanted for the week the morning she arrived, even 7dmt, although she had to try a few times for it. Probably not all at her exact preferred times, but she was happy with it
 
I don't know how they could make it any clearer. You must click on a park and then click on a date and then click next. Not a lot of confusion there.

This. OP made a mistake because she was up late working and was likely tired and using MDE anyway. This is not user error.

Every single time I got make a FP, the calendar pops up and I must make a choice there before I continue. If *I* don't notice they it says June and not August, That is not a system error. That is an operator error. (ETA: this is on The app. )
This is the *same* thing you would do when booking a hotel or airline reservation on other sites. The same as making a dinner reservation on Open Table. So unless all those
Systems are broken...


And I have chosen wrong dates
On those before since I wasn't paying attention. It is amazing how expensive airfare can be when you try to book last minute when you meant to book for several months from now. :-)

(Not a slams against the OP--but she is laughing because she knows she is the one that made the mistake.)
 
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Thank you for this. My next trip (a solo jaunt) will be my first with FP+ and I'm not sure I want to even try to figure out 60 days in advance what I want to do. It's nice to know that I have leeway if I want it :).
 
I am confused. On the app, I get a screen that obligates me to select a date and a park.

I hardly Ever book on a desk top.

But as an end user, I don't see what is complicated about this:

image.jpg

I will agree that like be app,
They can show that the fast passes I just booked for the heck of it appear on the 27th. It's silly to not have that.

Though once I do click, a warning comes up that something will be changed and this little thing appears:
image.jpg
 

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I will agree that like be app,
They can show that the fast passes I just booked for the heck of it appear on the 27th. It's silly to not have that.

It doesn't make much sense, other than different developers create the website and app. It's not that hard to show an icon on the days you have FP+ reserved. It made it a bit more painful for me to book our 15 day trip, especially going backwards. We have some off-site days at the beginning of the trip and I was told to be sure to book the on-site portion first or I'd hit the limit an be unable to book any more.
 
It doesn't make much sense, other than different developers create the website and app. It's not that hard to show an icon on the days you have FP+ reserved. It made it a bit more painful for me to book our 15 day trip, especially going backwards.
I just clicked on the date to see what would happen and a warning icon does appear. But for visual ease, underlining the date or otherwise highlighting it would be an easy fix. At least, to me it it would be.
 
I just clicked on the date to see what would happen and a warning icon does appear. But for visual ease, underlining the date or otherwise highlighting it would be an easy fix. At least, to me it it would be.
It warns you once you click it, but over 15 days it would be nice just see the days marked somehow rather than having to click on them. I had to use a list of days and mark them on paper while setting it all up.
 
Thanks for sharing your laugh. We have all been there. Well most of us :)

I totally agree with the point you are making there is still plenty of opportunity for spontaneity at Disney World. On our last trip with moved FPs around when we wanted to and exchanged them. We never felt rushed or hindered by our plans. And everyone was thankful that the days ran so smoothly.
 
On the app, I don't know -- I'm not as familiar with the app for making reservations from scratch and would never choose to do it there if I had access to a computer.

On a computer though -- I think Robo is right. In truth I had done this before successfully, so it's not that it's hard to figure out, I only muffed it this time because I was really tired. At the same time, I work in software development and one of the hallmarks of a good user interface is to minimize the opportunity for the user to make a mistake.

In this case IT plugged in the code for their standard calendar interface. Nothing was done to customize this for the FastPass choosing experience. The calendar itself is huge and always defaults to tomorrow. Take a look at the calendars displayed on the Dibb site here: http://www.thedibb.co.uk/forums/showthread.php?t=835236.

I had an issue with modifying FP on the app, which I found to have the opposite of a good user interface, it would also default to tomorrow. In our case, we left our last park day open, then decided mid-trip to do Epcot the last day. I reserved the 3 FP+ for Epcot, got everything we wanted just three days ahead of time (but probably wouldn't have tried to do this at MK or HS).

The problem that I saw was in changing the FP selections. I select a FP three days from now to modify, it takes me to another screen with some different options, but had defaulted to tomorrow. So I would need to change the date, and then select the FP again. At first I wasn't paying close attention, didn't realize it had defaulted me back to tomorrow, and was super confused how my FP got all screwed up, but they weren't screwed up, the app had taken me to tomorrow's FP. Every FP I modified involved selecting the FP, then changing the date from tomorrow to the correct date, then selecting the FP again.
 
This is definitely the case for us locals. We book a few ahead of time, but we have great even same say success. We were sitting at 4:30 dinner in Tampa after Adventure Island and we just started checking FPs for fun, this was on Memorial Day. Husband says 'hey I just got us 7DMR.' I'm like 'for today?' 'Yep.' So we drove back home (just shy of an hr), let out the doggies and went to MK for the night with our 3 great FPs (ended up picking up a fourth at guest relations due to a complaint) and that was same day on Memorial Day. We think they may save some for that day and then if they aren't snatched up by a certain time, release them.

I'm actually having a worse time with TSMM than I am with 7D. Or I don't know what's up with it. I got TSMM but my CM friend said they were all sold out when she went to look for 3. So I wonder if they gave CMs crap for FPs or if they really did sell out...
 
So last night was the opening of my 60 day window for our August trip. I hadn't planned on staying up late to catch the opening of the window since I didn't need A&E, but I was up anyway doing some stuff for work so even though I was very tired I thought well, might as well get it done now ...

I was really frustrated by the amount of flexibility that was missing when I selected my rides and times. I had previously made FP+ at 30 days for a trip where we stayed off-site, and found the availability and choice of times to be much greater. Now, I know that our time in August is supposed to be much higher crowds, but I really was shocked out how little success I was having making the FP times line up with the rough guidelines I had mapped out for our days.

Well, four or five days into the process it occurred to me that what I was seeing couldn't possibly be right, and sure enough I looked and ... I had been making FP+ reservations for tomorrow and the four days following, not FP+ for the first five days of our actual trip!

OK, I hope you are all having a good chuckle or at least a smile.

The reason I bothered to post this is that although I was very frustrated at the limited offerings for what I thought should be a wide open span, as a set of offerings for tomorrow and the few days going onward they were pretty impressive. Only SDMT wasn't available of all the ones I had wanted. For times, it's true that there were more evening times than morning times, but I saw enough morning times for each that for most combos of three you could find times that would allow you to get through early enough to be able to pick up 4th and more FP if you were spending that long in the park. Were the times ideal? No -- but here is the thing, I felt that the times seemed very random and sometimes not ideal ... kind of like those FP- return times we used to get.

So my takeaway from this experience is that the ability to be spontaneous about picking parks has not necessarily been lost, and for those who really feel that they don't want to, it doesn't mean sacrificing any opportunity to "get on the good rides". It just means that, as before, you will have to take whatever FP times are available. That selection will not be as predictable as FP- return times were for the past -- with legacy, it was possible to know that on a crowd level 6 day at around 10 AM the return times for Jungle Cruise would be around 11:30 (I'm making those numbers up), whereas that predictability is totally gone now. And as has been noted many times, if you were a FP- superuser then this observation will not help you to replicate your experience. But if it's just the spontaneity you were missing, and you were already accustomed to being at the mercy of the time that was spit out of the machine ... it seems to me like what you get with FP+ by waiting until the last minute to book them might not be such a different experience after all.

I can match this story a bit. I was looking for ADRs and was trying to make a reservation for the 13th of July. Problem was my app had June 13. so I couldn't find anything (obviously). It took me a good half hour of trying before I realized my mistake.
 
I'm actually having a worse time with TSMM than I am with 7D. Or I don't know what's up with it. I got TSMM but my CM friend said they were all sold out when she went to look for 3. So I wonder if they gave CMs crap for FPs or if they really did sell out...

The TSMM FP+s are going to be more restricted during the summer thanks to the Frozen fireworks, which close the ride early. It's the same situation with FP+s for the big attractions at MK once party season starts. Like clockwork, we'll start seeing complaints about limited A&E & 7DMT FP+ availability once the 60 day window for September trips opens.
 
The TSMM FP+s are going to be more restricted during the summer thanks to the Frozen fireworks, which close the ride early. It's the same situation with FP+s for the big attractions at MK once party season starts. Like clockwork, we'll start seeing complaints about limited A&E & 7DMT FP+ availability once the 60 day window for September trips opens.
Gotcha, but I'm speaking of the Mar-June season too. I was able to get our TSMMs but my CM friend with her maingate was not. :(
 


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