Moving a cruise with OBB to a new cruise with Costco

[KalamityJane]

Is this fairly easy? I have OBB benefits on a cruise but would like to book one of the early 2019 cruises when they open. How do I make sure the OBB is on there?

 

[olafLover]

.

 

[KalamityJane]

Are you less then 30 days since booking the OBB?

I've already booked the first cruise with Costco, so I don't need to transfer it.
ETA but no, it's been more than 30 days since booking.

 

[havaneselover]

I've already booked the first cruise with Costco, so I don't need to transfer it.
ETA but no, it's been more than 30 days since booking.

You booked onboard, transferred to Costco and booked a cruise or they are just holding a placeholder? Either way when you book the new cruise it is associated with the OBB so it is automatically there. Costco can confirm.

I booked a placeholder onboard with Costco as the TA. Once Summer 2018 itineraries were bookable for Gold, I called them and they used my placeholders to book my staterooms.

 

[lanejudy]

You want to change the cruise you currently have booked with Costco to a new cruise? You will have to go through Costco - they need to change it for you. If the currently booked cruise has the OBB, the benefits will automatically transfer as long as the new cruise date is within the 24-month period. I don't know if Costco will take that request in advance and then do it for you on the correct opening day, or if you will need to call Costco that morning.

Enjoy your cruise!

 

[KalamityJane]

You booked onboard, transferred to Costco and booked a cruise or they are just holding a placeholder? Either way when you book the new cruise it is associated with the OBB so it is automatically there. Costco can confirm.

I booked a placeholder onboard with Costco as the TA. Once Summer 2018 itineraries were bookable for Gold, I called them and they used my placeholders to book my staterooms.

I booked a cruise on board with Costco as the TA. So I will just call them and they will transfer, I guess?

You want to change the cruise you currently have booked with Costco to a new cruise? You will have to go through Costco - they need to change it for you. If the currently booked cruise has the OBB, the benefits will automatically transfer as long as the new cruise date is within the 24-month period. I don't know if Costco will take that request in advance and then do it for you on the correct opening day, or if you will need to call Costco that morning.

Enjoy your cruise!

Yes, I want to change a cruise I currently have booked with OBB to a new cruise. It will be within the 24m. I'll plan on calling Costco when booking opens

 

[havaneselover]

I booked a cruise on board with Costco as the TA. So I will just call them and they will transfer, I guess?



Yes, I want to change a cruise I currently have booked with OBB to a new cruise. It will be within the 24m. I'll plan on calling Costco when booking opens

Yes, Costco will take care of it. Good luck!

 

[LizGirl]

Call them today. If there is paperwork to be done, it takes 2-3 days.

 

[KalamityJane]

Call them today. If there is paperwork to be done, it takes 2-3 days.

Thanks, will do!

 

[havaneselover]

Call them today. If there is paperwork to be done, it takes 2-3 days.

She already has a reservation. There shouldn't be any paperwork (although it certainly can't hurt to call).

 

[LizGirl]

I missed that detail that she already had a reservation with them. I booked a placeholder a couple of weeks ago and assigned Costco as the TA. Received confirmation email and everything but Costco has no record of it. I had to fill out the reservation transfer paperwork so now I don't trust what should be an "automated" system.

 

[FigmentSpark]

I missed that detail that she already had a reservation with them. I booked a placeholder a couple of weeks ago and assigned Costco as the TA. Received confirmation email and everything but Costco has no record of it. I had to fill out the reservation transfer paperwork so now I don't trust what should be an "automated" system.

Phone DCL. They'll tell you if they have Costco listed as your TA or not.

 

[KalamityJane]

Phone DCL. They'll tell you if they have Costco listed as your TA or not.

You can also look up on My Reservations online (it won't show who is the TA but it won't allow you to modify the reservation if it is under a TA).

 

[dtrain]

I booked a placeholder a couple of weeks ago and assigned Costco as the TA. Received confirmation email and everything but Costco has no record of it. I had to fill out the reservation transfer paperwork so now I don't trust what should be an "automated" system.

I'm curious, did your email start with, "Dear Travel Partner" or "Dear (your name)"? I also have a placeholder assigned to Costco, but was under the impression that when I was ready to book I'd just provide them the reservation number and they'd apply it to whatever cruise I wanted. No paperwork required. I received the email addressed "Dear Travel Partner".

 

[havaneselover]

I'm curious, did your email start with, "Dear Travel Partner" or "Dear (your name)"? I also have a placeholder assigned to Costco, but was under the impression that when I was ready to book I'd just provide them the reservation number and they'd apply it to whatever cruise I wanted. No paperwork required. I received the email addressed "Dear Travel Partner".

That's how it worked for me when I booked Alaska in February using a placeholder I booked August 2016.

 

[LizGirl]

I'm curious, did your email start with, "Dear Travel Partner" or "Dear (your name)"? I also have a placeholder assigned to Costco, but was under the impression that when I was ready to book I'd just provide them the reservation number and they'd apply it to whatever cruise I wanted. No paperwork required. I received the email addressed "Dear Travel Partner".

Mine said travel partner so I thought Costco would have it. I’m on hold with them now to see if it is straightened out.