Mousekeeing quesion - points+cash

[mintwax]

I plan to do an eight-night stay. Normally, With an eight-night stay, I would be entitled to one day of housekeeping (I think at day 4). However, although we are there 8 nights, we are booking 7 nights on points and one night on cash at the DVC rate. Will I still get one day of housekeeping?

Thanks!

 

[DebbieB]

I plan to do an eight-night stay. Normally, With an eight-night stay, I would be entitled to one day of housekeeping (I think at day 4). However, although we are there 8 nights, we are booking 7 nights on points and one night on cash at the DVC rate. Will I still get one day of housekeeping?

Thanks!

When you use the member discount cash rate, it is considered DVC. So it will be treated as an 8 night stay with a full cleaning on day 4 and trash & towel on day 8.

Disney Vacation Club Resorts offer laundry and housekeeping services. Daily housekeeping service is not provided for Members.

This Resort hotel offers a 24-hour self-service laundry room. There are also dry-cleaning and valet laundry services. Villas with one or more bedrooms also feature in-unit washers and dryers.

Trash & Towel Service

For stays of 7 or less nights, Trash & Towel Service is provided on day 4, regardless of whether you're using Member-discounted cash, vacation points or a combination of both.

With Trash & Towel service, Housekeeping will:

Empty trash and replace liners in trash bins.
Provide fresh bathroom linens.
Replace bath amenities as needed.
Replenish facial tissues, paper towels and toilet paper.
Replenish coffee, sugar, cream and sweeteners.
Full Cleaning Service

For stays of 8 or more nights, Full-Cleaning Service is provided on day 4 and Trash & Towel Service is provided on day 8, regardless of whether you're using Member-discounted cash, vacation points or a combination of both. This process repeats for stays longer than 8 days.

With Full-Cleaning service, Housekeeping will provide everything included with the Trash & Towel Service, plus:

Change the bed linens.
Vacuum and dust the vacation villa.
Clean the bathroom(s).
Clean the kitchen/kitchenette and wash the dishes.
Rental Guests (non-Members or Disney Vacation Club Members not booking through Membership) receive Full Cleaning Services every day.

For all of the above, additional Housekeeping Services may be purchased.

Additional Housekeeping Service Daily Rates:

Full Cleaning Service for Deluxe Studio - $30 per day requested
Full Cleaning Service for 1-Bedroom Villa - $45 per day requested
Full Cleaning Service for 2-Bedroom Villa - $60 per day requested
Full Cleaning Service for 3-Bedroom Grand Villa - $75 per day requested
Additional Trash & Towel Service Daily Rates:

Trash & Towel Service for Deluxe Studio - $15 per day requested
Trash & Towel service for 1-Bedroom Villa - $20 per day requested
Trash & Towel service for 2-Bedroom Villa - $25 per day requested
Trash & Towel service for 3-Bedroom Grand Villa - $35 per day requested
Pay As You Play

With Pay As You Play service, you'll be provided with the following amenities free of charge at the start of your stay. After that, you may purchase more amenities for the following fees (fees are subject to change):

Toiletries Package, $5 - 1 facial soap, 1 bath soap, 1 shampoo, 1 conditioner, 1 shower gel
Coffee Package, $3 - 1 package of coffee, 8 sugars, 8 creamers, 8 artificial sweeteners
Towel Package, $6 - 4 bath towels, 2 hand towels, 4 washcloths, 1 bath mat
Laundry Detergent (only in 1-, 2-, and 3-bedroom Vacation Homes), $1 - 1 box

 

[disneynutz]

I plan to do an eight-night stay. Normally, With an eight-night stay, I would be entitled to one day of housekeeping (I think at day 4). However, although we are there 8 nights, we are booking 7 nights on points and one night on cash at the DVC rate. Will I still get one day of housekeeping?

Thanks!

What you are entitled to and what you receive are often two different things. We have found that housekeeping has scheduling issues and most front desk CM's don't understand the DVC cleaning schedule.

Often we are skipped or cleaned on a day different than the DVC schedule. My thought is that the schedule system doesn't understand cash versus point stays, linked reservations and the DVC schedule.

Give housekeeping a call if they don't show and go to the front desk if they still don't show.

Bill

 

[drusba]

Disneynutz is almost engaging in understatement to say "housekeeping has scheduling issues" and only "often" you are skipped. Our experience in these situations is that housekeeping has never had any idea that we were entitled to that cleaning day. Thus, you should plan to call housekeeping to remind it of what is to be done either the day before or the morning of your fourth day.

 

[WilsonFlyer]

Heck, when we were at AKK in August, they insisted on doing a full cleaning every day. It was like they thought we were cash guests. We had to run them away every day!

 

[DebbieB]

I guess I've been lucky. In 15 years of DVC, I've never been skipped. Never stayed more than 7 nights so it's always been Trash & Towel on day 4.

 

[disneynutz]

I have discussed the housekeeping issue with DVC management so often without any improvement that I finally gave up. They either don't care or they have no say in what Disney resorts does when it deals with the DVC.

With the millions of dollars the Disney collects from DVC owners for housekeeping, you would think that we would have more control in the process.

Pretty sad.

Bill

 

[mintwax]

I have discussed the housekeeping issue with DVC management so often without any improvement that I finally gave up. They either don't care or they have no say in what Disney resorts does when it deals with the DVC. With the millions of dollars the Disney collects from DVC owners for housekeeping, you would think that we would have more control in the process. Pretty sad. Bill

Thanks, everyone!

I have also had issues with housekeeping - whether we paid for it or it was included with a DVC stay. Even reminding housekeeping does not always work. It's very frustrating. But it's good to know we will be "entitled" to it for our points/cash stay. Now, I will just have to get ready to remind them we are entitled to it.

 

[Deb & Bill]

BLT was the only resort where our housekeeping was messed up.

 

[Simba's Mom]

I plan to do an eight-night stay. Normally, With an eight-night stay, I would be entitled to one day of housekeeping (I think at day 4). However, although we are there 8 nights, we are booking 7 nights on points and one night on cash at the DVC rate. Will I still get one day of housekeeping?

Thanks!

We're in a similar situation right now and are curious about the same thing. We're on a 9 night stay at HHI. After 4 nights, we're just supposed to stop at the front desk because after 4 nights we have 2 nights on member's cash, then 3 nights on points again. We were wondering whether housekeeping would consider this as one 9 night stay. If my memory's right, that means we should have gotten a full cleaning today. Instead we just got Trash and Towel. So maybe they did consider it as 3 separate stays…OR maybe since today was Thanksgiving, housekeeping, like others here have said, did less than by the book.

 

[SpaceMountain77]

Last December, I had a 12-night stay at VGF and housekeeping came 5 times. Each time, I received fresh towels, more toiletries and the bed was made. The day before check-out, I actually turned housekeeping away. Had I not been in the room, there would have been a 6th cleaning.

I assumed it was because VGF was so new.