My daughter has donated her hair to locks of love before. And it was a wonderful experience for both of us. But as I remember it, its not the salon that does the donating, you will probably need to send it in yourself. The salon we went to washed her hair and prepped it in a pony tail before they cut it so we could put it in a baggie to send it off. I remember that it needed to be something like 10 inches long (the entire pony tail) and clean. Check their website for the info. Locksoflove.org