Merge reservation/bookings?

[Electron_si]

I’m glad I found this. We are booked for 2 nights at Poly in December and our third night waitlist just matched. I’ve heard of merging but didn’t know how it worked.

 

[momof2gr8kids]

We had our waitlist come through recently for the first day of our stay. I was actually wondering what happens if we didn't merge - would we be kept in the same room?

I was thinking if we could add the dining plan for the first night to get the cups and our arrival day character meal with the DP that would be great. We have a full kitchen so dining plan not worth it at all for rest of stay but it would be worth it for the one day. Not if we have to pack up and move though. That would be a pain.

 

[Sandisw]

We had our waitlist come through recently for the first day of our stay. I was actually wondering what happens if we didn't merge - would we be kept in the same room?

I was thinking if we could add the dining plan for the first night to get the cups and our arrival day character meal with the DP that would be great. We have a full kitchen so dining plan not worth it at all for rest of stay but it would be worth it for the one day. Not if we have to pack up and move though. That would be a pain.

They used to allow that but then changed it and if you were in the same room type and didn’t want to switch rooms it had to be merged to prevent t people from trying to buy the dining plan every other day.

It was one of the reasons when we did that we booked on different memberships because merging couldn’t happen and because they had to be separate with a check in and out…it worked… although more often we were moving resorts so we were able to do some nights and not the others.

 

[kes601]

Adding onto this question, if my trip is in two days and I need to merge the rooms, is it still possible? Would it help if I talk to the front desk at check-in?

If you are within 10 days of check in they will do it immediately if you call in / chat with the request.

 

[Best Aunt]

Update:

I called to request a merge on a Saturday.

On the following Saturday, I checked my DVC account when I woke up. It showed 2 reservations.
During the afternoon, I got an email showing that the one-night reservation was cancelled.
I checked my DVC account, and it showed one reservation for all of the nights.
So the merger was complete.
It used the confirmation number which originally had belonged to the longer reservation.

About a half hour after I received the cancellation email, I received a "we can't wait to welcome you home" email which showed the full dates.

Thank you to everyone on this thread for providing info which made me comfortable doing this.

 

[kristenabelle]

I know this is an old thread, but I was on the phone renewing my AP, and the ops CM was able to merge a reservation for me immediately after. Super convenient, very fast -- figured I'd share in case anyone is able to time that together on a call in the future.

Thanks!

 

[houseofduck]

I know this is an old thread, but I was on the phone renewing my AP, and the ops CM was able to merge a reservation for me immediately after. Super convenient, very fast -- figured I'd share in case anyone is able to time that together on a call in the future.

Thanks!

It used to always happen immediately when you called or used chat. Then, they changed the process for merging and they starting saying that it would take 7 to 10 days.

 

[trenty]

It used to always happen immediately when you called or used chat. Then, they changed the process for merging and they starting saying that it would take 7 to 10 days.

I used chat last week to merge three reservations to one. The chat agent said he sent an email and it would be merged withing 7 days. I got an emails that same evening showing that it had been completed.

 

[DanCali]

We do this all the time. They will tell you it might take 7 to 10 days but lately it’s been 24 to 48 hours!!

And don’t get nervous if you see a cancellation email first. It happens when the merge is in process and the new one comes minutes later!!

I had a merging experience recently where the confirmation email never came, but I could see the merged reservation on the dashboard. Have other had that happen? After waiting for a few hours I think I triggered the email confirmation by "modifying" the reservation without making any changes.

One other thing I noticed with the following situation:
- original reservation made at 11 months
- waitlist for 1 extra night (at beginning of stay) made at 7+ months with same home resort points (designated via borrow)
- waitlist cleared at less than 7 months
- asked MS to merge
- they canceled the original (longer) reservation and merged with the 1 night reservation (same confirmation number as cleared waitlist)
- this now created a situation where the contracts are not locked (presumably since that second reservation was confirmed at less than 7 months)

Is this normal?

 

[Sandisw]

I had a merging experience recently where the confirmation email never came, but I could see the merged reservation on the dashboard. Have other had that happen? After waiting for a few hours I think I triggered the email confirmation by "modifying" the reservation without making any changes.

One other thing I noticed with the following situation:
- original reservation made at 11 months
- waitlist for 1 extra night (at beginning of stay) made at 7+ months with same home resort points (designated via borrow)
- waitlist cleared at less than 7 months
- asked MS to merge
- they canceled the original (longer) reservation and merged with the 1 night reservation (same confirmation number as cleared waitlist)
- this now created a situation where the contracts are not locked (presumably since that second reservation was confirmed at less than 7 months)

Is this normal?

Honestly, I haven’t really paid that much attention to my merged reservations in terms of locked contracts.

But I do know that the reservation number is always the one with the check in date, regardless of when or how I booked!!!

 

[paults]

Since when does MS merge a room without me calling? I just had a wait-list come through and I did not say anything about merging the room but they did anyway..

 

[bobbiwoz]

I had a waitlist come through today, I did chat today, and they actually merged the reservation today! That was fast!

 

[Sandisw]

Since when does MS merge a room without me calling? I just had a wait-list come through and I did not say anything about merging the room but they did anyway..

There have been reports over the past few years of MS doing it. Never had it happen though.

But it’s why I keep my waitlist name as only the lead guest and have the other one with multiple names.

It should prevent them from merging because guests don’t match and then I can always ask for merging later.

 

[Simba's Mom]

I had a waitlist come through today, I did chat today, and they actually merged the reservation today! That was fast!

Terrific!

I was kind of surprised when I did the chat today to merge reservations, they asked me the question about the reservation being for "personal use".

 

[kes601]

Terrific!

I was kind of surprised when I did the chat today to merge reservations, they asked me the question about the reservation being for "personal use".

It's part of the new Terms and Conditions. Long thread about it. https://www.disboards.com/threads/dvc-t-c-personal-use-only-thread-to-discuss.3968373/

 

[toesmom]

I have a waitlist that came through and it is a third day at BWV, but its a separate booking from the first two days, should i call in to have it merged or something?
I cant imagine id have to move, its the same room type, I just don’t want any confusion, etc.

call or send email it is done fairly quickly

 

[LadybugsMum]

Terrific!

I was kind of surprised when I did the chat today to merge reservations, they asked me the question about the reservation being for "personal use".

I got that on Thursday when I used chat to request a merge after a waitlisted night came through. My merge was done on Friday as well which surprised me as it took a week the last time I needed a merge.

 

[Girlstar30]

They asked me that too if it was for personal use when I requested a merge, I said of course im the lead guest on the reservation and will be there!

 

[atthebeachclub]

There have been reports over the past few years of MS doing it. Never had it happen though.

But it’s why I keep my waitlist name as only the lead guest and have the other one with multiple names.

It should prevent them from merging because guests don’t match and then I can always ask for merging later.

When I’m not sure I want a merge (still solidifying travel plans) I will put myself as lead guest on one reservation, and my co-owner spouse who will very likely be there too on the other. Then later we can match lead guests and merge if we decide we want to!

 

[Chili327]

call or send email it is done fairly quickly

It's two different memberships, so they can't do anything about it, but they said I may "get lucky".