Member Svcs people are useless!!!!

[disneynutz]

I won't be joining that club. We chose to buy direct for our own reasons, and I don't mind one little bit that resale people get lots of the same perks. I didn't mind it when they got ALL of the same perks, and am a bit miffed that they took perks away. I also don't mind that some people are gutsy enough to go to TOWL, or find CMs who feel it's OK, even if the rules state otherwise. Just doesn't bother me.

So I won't be joining that club.

Alternatively, it just takes some time. Like buying a house. There's time involved, steps to take.

I agree with that! Time for the processes to happen is necessary.

IMO there is evidence to the contrary. Disney has processed thousands of contracts and they know what they are doing. If they exercise ROFR the buyer gets notified in about a week. If they don't, they hold notification for the 30 days.

They have stopped allowing buyers to call and receive their account info, now they have to wait not only the 10 days, (it used to be 4) but now they need to wait for snail mail, then call in for their account info.

Total time before you can book on a resale account is moving towards 74 days. Direct buyers can make a reservation in 1 day and Disney seems to be able to get their legal filings correct.

Bill

 

[jkpatrick]

A lot of people are saying that DVC isn't making money after the initial sale, etc so they treat buyers who purchase a resale worse than direct.

But really unless DVC/DVD, Disney Parks, Disney Merchandise, Disney food, Disney Media, etc. is under a different ticker other than 'DIS', then the money is all the same, just into different pockets of the same pair of pants.

It would actually be negative to Disney if the Sellers stopped using the DVC points and only paid MFs the rest of the contract. Or, just stopped paying MFs at all. Disney is then only getting a fraction of what they would have gotten out of those points.

Think about all the homes that went through a short sale or a foreclosure. Wouldn't the original lender prefer that the sale go through at a FMV, rather than them not getting any payments anymore?

I don't think Disney is purposely trying to prevent a resale market, through a slower way of getting into the system or can't exchange points, but it is just giving a perk to the direct market and changing ownership hands through resale can take time. Similar to when you buy a new car, you get the 3 year warranty, free oil changes, etc. But it doesn't always transfer if you sell the car and you gotta go to the DMV, wait in line to transfer the pink slip, etc. So that would be a perk to buy direct. So some major car reseller's, like carmax, started to offer their own warranty to encourage people to buy a used car through them and handling all the paper work.

But since DVC resellers don't actually own the points and the fact that Disney can exercise ROFR, the perk of buying resale points is the lower price point.

 

[bumbershoot]

IMO there is evidence to the contrary. Disney has processed thousands of contracts and they know what they are doing. If they exercise ROFR the buyer gets notified in about a week. If they don't, they hold notification for the 30 days.

They have stopped allowing buyers to call and receive their account info, now they have to wait not only the 10 days, (it used to be 4) but now they need to wait for snail mail, then call in for their account info.

Total time before you can book on a resale account is moving towards 74 days. Direct buyers can make a reservation in 1 day and Disney seems to be able to get their legal filings correct.

Bill

I don't see that as evidence to the contrary of anything.

I'm sure their processes of selling directly from their own company are vastly different from dealing with a resale. Fewer people/departments on their side, I imagine, when they are selling it.

Would we rather have them hire more people to speed it up? Wouldn't that increase costs for *someone*, and then we'd complain about that, too? Especially the people who WANT resale to be a pain, they would hate having the higher cost of people to record, etc, those resales faster.

 

[crisi]

A lot of people are saying that DVC isn't making money after the initial sale, etc so they treat buyers who purchase a resale worse than direct.

But really unless DVC/DVD, Disney Parks, Disney Merchandise, Disney food, Disney Media, etc. is under a different ticker other than 'DIS', then the money is all the same, just into different pockets of the same pair of pants.

It would actually be negative to Disney if the Sellers stopped using the DVC points and only paid MFs the rest of the contract. Or, just stopped paying MFs at all. Disney is then only getting a fraction of what they would have gotten out of those points.

Think about all the homes that went through a short sale or a foreclosure. Wouldn't the original lender prefer that the sale go through at a FMV, rather than them not getting any payments anymore?

I don't think Disney is purposely trying to prevent a resale market, through a slower way of getting into the system or can't exchange points, but it is just giving a perk to the direct market and changing ownership hands through resale can take time. Similar to when you buy a new car, you get the 3 year warranty, free oil changes, etc. But it doesn't always transfer if you sell the car and you gotta go to the DMV, wait in line to transfer the pink slip, etc. So that would be a perk to buy direct. So some major car reseller's, like carmax, started to offer their own warranty to encourage people to buy a used car through them and handling all the paper work.

But since DVC resellers don't actually own the points and the fact that Disney can exercise ROFR, the perk of buying resale points is the lower price point.

Have you every worked for a company with multiple P&Ls? I'm sure some of them see it as "all the company profit" - but in my experience, I'm accountable for MY P&L and MY P&L isn't doing yours any favors. There is usually no incentive (or not a strong enough incentive) at the division level for that to happen

If members don't use their points, DVC can resell them as breakage inventory - now they have someone in their rooms using the parks. They have been known to upgrade CRO guests to DVC rooms and rooms show up on Expedia.

Disney gets MORE when they foreclose on points - if you bought and are paying off a loan and they have to foreclose, they got all the interest on the loan, and resell the points for full market value - they look like new points. Often the price of the points has increased in the few years the owner has owned.

 

[Dean]

IMO there is evidence to the contrary. Disney has processed thousands of contracts and they know what they are doing. If they exercise ROFR the buyer gets notified in about a week. If they don't, they hold notification for the 30 days.

They have stopped allowing buyers to call and receive their account info, now they have to wait not only the 10 days, (it used to be 4) but now they need to wait for snail mail, then call in for their account info.

Total time before you can book on a resale account is moving towards 74 days. Direct buyers can make a reservation in 1 day and Disney seems to be able to get their legal filings correct.

Bill

It's a misnomer that DVC only has 30 days to exercise ROFR. What has to happen is you have to give them at least 30 days from notification to closing. IMO what should be happening is that buyers and sellers should set the closing date for close to 30 days from the date that DVD can be notified. While it's been tradition to wait on the ROFR paperwork and to record it, there's nothing to say it has to be done that way.

 

[txsoccermom]

Update.....so the last time I called MS, they couldn't transfer me to MA because they had just closed. I was going to call the next day, when lo and behold, my member id came in the mail! By the time I got around to it late at night, I didn't have my club id # and one-time activation code to register online, so I emailed DVC thru their website and within about 24 hrs had both So now I am registered online, have been able to check availability, etc - having fun trying to navigate thru the website

Yes, the process took a LONG time, and I will tell anyone like you all told me, contact MA and not MS for the information at the beginning.

Thanks for letting me vent, and for the help in which direction to go

 

[Chuck S]

I'm glad everything has worked out for the OP. Yes, the website could be easier to navigate through...but it is certainly much better than it was a couple of years ago.

 

[boogabuzz]

Update.....so the last time I called MS, they couldn't transfer me to MA because they had just closed. I was going to call the next day, when lo and behold, my member id came in the mail! By the time I got around to it late at night, I didn't have my club id # and one-time activation code to register online, so I emailed DVC thru their website and within about 24 hrs had both So now I am registered online, have been able to check availability, etc - having fun trying to navigate thru the website

Yes, the process took a LONG time, and I will tell anyone like you all told me, contact MA and not MS for the information at the beginning.

Thanks for letting me vent, and for the help in which direction to go

Glad you got it all worked out! I'm trying to decide between going direct or resale. Considering a smaller direct along with a resale.

I noticed in your original post that you mentioned getting an email about DVC cash price for cruises on Fantasy. The Guide I've spoke with told me how the DVC offers are better than Fl residents or military(we qualify for both) I really would like to know what the offers are. Do you remember the price they offered?

 

[erionm]

Glad you got it all worked out! I'm trying to decide between going direct or resale. Considering a smaller direct along with a resale.

I noticed in your original post that you mentioned getting an email about DVC cash price for cruises on Fantasy. The Guide I've spoke with told me how the DVC offers are better than Fl residents or military(we qualify for both) I really would like to know what the offers are. Do you remember the price they offered?

The DVC Special for the Fantasy was for $135 per person, per night for select 7-night caribbean cruises thru early December 2012. The cruise had to be paid in full when booked thru DCL.

 

[dvcterry]

Update.....so the last time I called MS, they couldn't transfer me to MA because they had just closed. I was going to call the next day, when lo and behold, my member id came in the mail! By the time I got around to it late at night, I didn't have my club id # and one-time activation code to register online, so I emailed DVC thru their website and within about 24 hrs had both So now I am registered online, have been able to check availability, etc - having fun trying to navigate thru the website

Yes, the process took a LONG time, and I will tell anyone like you all told me, contact MA and not MS for the information at the beginning.

Thanks for letting me vent, and for the help in which direction to go

Glad to hear it all worked out in the end for you.

 

[Deb & Bill]

Glad you got it all worked out! I'm trying to decide between going direct or resale. Considering a smaller direct along with a resale.

I noticed in your original post that you mentioned getting an email about DVC cash price for cruises on Fantasy. The Guide I've spoke with told me how the DVC offers are better than Fl residents or military(we qualify for both) I really would like to know what the offers are. Do you remember the price they offered?

In the history of DCL and my ownership of DVC (1997), I have only seen two such offers, both in the recent months. And they are pretty much last minute offers. Do not buy DVC with plans of saving money on cruising.

 

[Lil' Grumpy]

what do i know? , i am nobody important except an observer.

this "is" business so i don't think providing personal input helps
one's position. but to validated my 'interests", i think it is
important-----for all parties to list their backgrounds.

for ex., if you are "all" resales, * this should be monitor by
dvc mangers .....just bee' cause their "comments" tell
"what/how" to "govern dvc properties for success. one's
background in this arena are defined by the ways one
acquired their dvc timeshares.

yeah, i already know the responses when i chose a
specific group, be it direct, direct plus resales, resales
prior to the changes, vs resales afterward. so are you
there dvc?....were there any "drop" offs afterwards ?
"tell" me...you wasn't paying attention before /&
after your restrictions?

as a direct owner, i have my feelings on what going on.
just a reminder...."we" sought you out, & spent "4"
park hours, ...asking direct questions. i haven't forgotten
a single issue. that's the thing about the truth, it is easier
to recall than making up stories.

the thing about influencing others--every time an issue is
presented....& they are off the "tracks" so far that they
need reeducating , then "show them" the car fax. ( borrowing
the tv com.,... where they are using a system of giving
the real history so the buyer is "aware". ) one ex.,
is the ongoing "costs" for rci, when they are taking
major advantage over "all" owners. & fyi--yes! it
is evident when certain topics suddenly vanish.

to me, awhile back a renter came here asking questions
about a "business" selling dvc revs, from rci trade in.
then to read about current dvc owners-all groups
can't get a room..where are the dvc legal group?


when we brought , i asked very specific questions . i do not
accept the rationalizations that excluded, the "rest" of the organization
to break/lied on the important issues for my family. when
we encountered problems ....i keep referring to those 4
hours. nor i have seen any proof, our first guide was trying
to mislead us. we lost him, when he became system, &
dvc didn't even know he was "out", , a strong
indicator that things need addressing.

now i like to share with all owners, the value of paying
attention from the boards....."look"! how many on the
resorts boards are posting they are renters...so anywhere
10 to 25 % are staying the same time periods. what
"arguments" can they give....to have higher considerations
to the owners? dvc "knows" what accounts are renting
to others. it is insulting when they give them any benefit
that they did not pay for. for ex., only owners should
have the option for rooms requests.

really, the style / any format is not nearly important as
long as the "message" is understood.

it is ironic, that our circle of friends think we are experts.
however, these are persons with the means to afford
dvc. as for being an expert, is very telling that our first
visit was in the 70's. we also took the kids in the 80's,
90's and so forth. however, our totals pale to most
here---12x to wdw, 3 x to disneyland , and 10 cruises.
dvc to us is a major purchase. so our advice toward
others, is to "spend" time on researching & do not
make your choice on what we "think" but what you
learn & if dvc is "right" for your family.

 

[Chuck S]

dvc "knows" what accounts are renting
to others. it is insulting when they give them any benefit
that they did not pay for. for ex., only owners should
have the option for rooms requests.

So, how does DVC know if a DVC point reservation is a "rental" or a "gift?"

I often make gift reservations to friends/family. I've never rented out my points. Are you saying, I as an owner, should have no ability to make a simple room request for them? Our POS makes a distinction between unpaid guests of a DVC Owner and paying renters.

Remember, legally in our contracts, we DVC Owners are supposed to inform Member Services if it is a rental or gift. How can you hold DVC responsible if DVC Owners are not honestly telling them it is a rental or gift?

...
is the ongoing "costs" for rci, when they are taking
major advantage over "all" owners. & fyi--yes! it
is evident when certain topics suddenly vanish.

to me, awhile back a renter came here asking questions
about a "business" selling dvc revs, from rci trade in.
then to read about current dvc owners-all groups
can't get a room..where are the dvc legal group?

It is RCI's, not DVC's, job to police the incoming exchanges. It is RCI's rule that forbids rental of inbound exchanges, and it should be RCI that takes the time to enforce it. Do you really think most RCI owners are going to call RCI and say "Hey, I'm going to break the rules and rent this reservation?" Now, that is not to say that RCI could have a policy that once made, a reservation can't have any name changes...but again, that would be for RCI to enforce. Just as with DVC Owners, there really isn't a foolproof way of distinguishing rentals from gifted reservations. Certain things can trigger suspicion, but how would RCI or DVC actually know if it is a rental vs. a gifted inbound exchange?