Member Service IT Ticket opened on New Membership

[JGINPL]

Has anyone ever had an issue with member services when they loaded a new membership onto your account? This will be me 3rd use year. Membership was loaded last week, but when I contact via chat they stated an IT issue with that membership is preventing them from loading the points on the contract, and they do not know how long it will take to get the issue resolved. This is disappointing to me as I was looking at using some of the points to extend a vacation in October to use my 11 month booking window to book a room next April.

Has anyone dealt with anything like this?

Thanks

 

[birchtree95]

Sounds like this is a resale contract?

I've never heard of any issues with a direct contract.

I didn't have a ticket opened, but my last resale contract showed up on my login, but the points didn't show up for well over a week after it appeared. It sure can be frustrating when you're trying to use the points NOW.

This was 8-10 months ago.

 

[JGINPL]

Sounds like this is a resale contract?

I've never heard of any issues with a direct contract.

I didn't have a ticket opened, but my last resale contract showed up on my login, but the points didn't show up for well over a week after it appeared. It sure can be frustrating when you're trying to use the points NOW.

This was 8-10 months ago.

Yes it is resale, but I’ve never had or heard of an issue loading points once membership shows up.

 

[Sandisw]

I have seen a few reports over the years that issues happened but in some of those cases it was not put correctly into a membership.

 

[Best Aunt]

I have this number saved in my phone contacts as Disney IT:
407-939-4357

I would call them to see if they can shed any light on the issue.

 

[NoodlesMom]

Yes, I had a problem just last week. I bought a resale contract and points were finally made available last week. There were points in the 22, 23 use year. They even showed the 25 use year but zero for 24 when it should have had all points there.

I called member services and after a somewhat heated conversation I was told to call my broker. The conversation was heated because I know more about how points work than she did. What she told me was impossible and made no sense. My broker agreed and told me he would reach out to Disney for me. 2 days later my points were loaded correctly and I had a voicemail from Disney telling me everything was fixed.

 

[JGINPL]

Was able to talk to a supervisor and they did state that everything looks fine on my account and they can see the correct allotment of points. It really is an IT glitch and this happens once in awhile. They have to escalate it up to higher IT group. So this gives me peace of mind knowing they can see the points too, if I need to use them I can call back and they can book with those points, it just cannot be done online until they get the issue of me seeing the points on my side.

 

[JGINPL]

Was able to talk to a supervisor and they did state that everything looks fine on my account and they can see the correct allotment of points. It really is an IT glitch and this happens once in awhile. They have to escalate it up to higher IT group. So this gives me peace of mind knowing they can see the points too, if I need to use them I can call back and they can book with those points, it just cannot be done online until they get the issue of me seeing the points on my side.

Still waiting for the issue to resolve itself. Crazy if they have seen the issue they are talking about, but haven’t been able to fix in 2 weeks.