Member booking site down?

[TinkFan74]

I have been trying to modify a reservation for almost an hour, all I get are the dwarves.

 

[Marionnette]

I have been trying to modify a reservation for almost an hour, all I get are the dwarves.

I can't even get the website to load. Server IP can't be found.

 

[TinkFan74]

I can't even get the website to load. Server IP can't be found.

I am on the phone with member services, there is no wait.

 

[Ruttangel]

I have been trying to modify a reservation for almost an hour, all I get are the dwarves.

If you are modifying using borrowed points it hasn’t worked for weeks now

 

[Sandisw]

If you are modifying using borrowed points it hasn’t worked for weeks now

What is frustrating is that it is working for some of us and not other which I just don’t get...but not an IT person either,

Just dont get why I am able to do it and others don’t.

 

[Ruttangel]

What is frustrating is that it is working for some of us and not other which I just don’t get...but not an IT person either,

Just dont get why I am able to do it and others don’t.

Have you tried modifying which increases the borrowed points from the previous booking? I can book the first time but adding a day increases the borrowed points and I just get 7 dwarfs

 

[Sandisw]

Have you tried modifying which increases the borrowed points from the previous booking? I can book the first time but adding a day increases the borrowed points and I just get 7 dwarfs

Yes, I have tried all things mentioned here and I have had no issues doing anything,

I even tried on both my memberships which have different types of points!

 

[TikiRob]

I've been getting dwarves since 7am this morning. Oddly, I'm seeing availability change on the dates I'm looking at so it must be working for others...

 

[n2mm]

It worked for me around 8:30am.

 

[TikiRob]

It has been almost a week and every time I try to modify or create a new booking, I get the dwarves. I have used 3 different computers, a phone and a tablet–multiple browsers on each. I think there is something wrong with my account. I also have two contracts that aren't even mine (with 0 points) at a different resort listed when I book. Really frustrating as I'm trying to book a last-minute trip.

 

[n2mm]

I’ve been getting dwarves too, but if I refreshed I can usually get in. It’s been so unstable lately. I tried for 30 minutes to get in this morning, but got nowhere. Finally got in later. I blamed it on the dcl booking today for general public, plus dining window—60 days is Christmas week. Not sure, but sounds like more people online. Plus Disney online is horrible.

 

[TikiRob]

Quick update my issue. Talked to member services and they confirmed my issue is because I am a resale contract and trying to borrow points. The system won't allow it. I actually was put on hold for almost 30 minutes while they were arguing about the rules and whether I could borrow! They admitted that the team that approves the borrows were interpreting the rule literally rather than how they are actually written (whatever that means). Really frustrating that I missed out on some reservations I wanted because of this. They should be communicating that to members. So we can add "ability to make online reservations with borrowed points" to the "blue card" perks!

 

[heapmaster]

Quick update my issue. Talked to member services and they confirmed my issue is because I am a resale contract and trying to borrow points. The system won't allow it. I actually was put on hold for almost 30 minutes while they were arguing about the rules and whether I could borrow! They admitted that the team that approves the borrows were interpreting the rule literally rather than how they are actually written (whatever that means). Really frustrating that I missed out on some reservations I wanted because of this. They should be communicating that to members. So we can add "ability to make online reservations with borrowed points" to the "blue card" perks!

I get this issue as well with my one resale contract, but from this discussion I had (https://www.disboards.com/threads/multiple-contract-bookings.3815569/), it appears that this is hit and miss and some people with resales can borrow online and is only a temp issue.