Medical Equipment

[Lagertha]

How does RAC handle checking a medical duffle bag. No problem with arrival but big problem with departure... RAC is not complying with airlines policy of no charge for medical equiptment. Please advise.
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[Shelly F - Ohio]

Confused about your question. Are you say RAC is not complying with the airlines policy. Are you there now and having issues?

 

[shocker]

Sometimes these things may not get handled in the moment. Pay the fee, keep your receipt, take it up with airline later. If this is indeed their policy, then they should have no problem reimbursing. If you're riding DME, then you should arrive in plenty of time to speak with customer service at the airport about it. Take pics on phone with bag, a peek inside, & the claim ticket on the bag.

 

[shocker]

Confused about your question. Are you say RAC is not complying with the airlines policy. Are you there now and having issues?

Doesn't seem they could be there when posting, as it posted at night when RAC is closed. They also never came back to respond to your questions or report how it was handled.