Yes, we've used it...NEVER will again. We were staying at the Caribbean and we had to wait a while to get the shuttle 'organized' in order of stops. We were crammed in the back row with some of our luggage piled on our laps and still waited while they tried to coordinate the order. Then we drove all over the place for several stops off-site (by downtown disney) then finally to our place. This was years ago and don't remember how many hours it took to get there but if you are 2 or more, the cost of a towncar is way worth it with no doubt for your own car and driver waiting for you for a direct drive.