MDE Mobile App does not show show anything for me!

[kangaroodle]

I was checking the MDE mobile app yesterday to show a friend the FP+ times. The app shows no reservations at all for me...not hotel, no ADRs, no FP+, no friends and family! Everything shows up when I look at the site on my computer. What's up? We leave in 5 days and want to be sure I can access all this when I'm at the parks. I got a new phone a few weeks ago. Do I need to reload the app? Do I need to link something?

PLEASE HELP!

 

[Rodds76]

Same thing!!

 

[Madame]

Try signing out & in. Even if it looks like you are signed in already. Mine disappeared a few days ago & reappeared. Even if they don't it's probably just a glitch.

 

[Rodds76]

That worked thank you!

 

[kangaroodle]

How do you sign in and out? When I try to sign out from the home page, the screen just bounces right back to the home screen of my iphone!

 

[NorweJenNY]

Thanks so much! Same issue... Said I was logged in but my reservations were gone! Logged out and back in again - all good now!

I think my app updated recently - maybe that's when the issue started.

 

[nluvwithdisney]

Had the same issue last week. Logged out and back in and it was fine.

 

[jerseygal]

THANK GOODNESS for you guys that all the infor is there! I will remember that tip if that ever happens. EVERYONE, ENJOY your trips!

 

[karly05]

How do you sign in and out? When I try to sign out from the home page, the screen just bounces right back to the home screen of my iphone!

What I did was open the app and touch on the little menu bars/lines in the upper left corner. It should bring up a menu list, and the very last thing on the menu is "sign out." Try that.

 

[AngiTN]

Yes, there was a recent update and it acts like you are signed out even though it shows you signed in
You can sign out and back in or as I suggest, stop using the very buggy app. Use the website via your browser instead. It's glitchy too but not half as bad as the app

 

[kangaroodle]

What I did was open the app and touch on the little menu bars/lines in the upper left corner. It should bring up a menu list, and the very last thing on the menu is "sign out." Try that.

That's what I was doing an it was just bringing me back to the iPhone home page with all my apps. I ended up having to go through the settings app on my iphone, finding the MDE app and signing in that way. Now it works, Thanks for everyone's help!

 

[karly05]

Yes, there was a recent update and it acts like you are signed out even though it shows you signed in
You can sign out and back in or as I suggest, stop using the very buggy app. Use the website via your browser instead. It's glitchy too but not half as bad as the app

Yeah, I always use the website on my desktop when I'm at home, but need the app when I'm in the parks.

That's what I was doing an it was just bringing me back to the iPhone home page with all my apps. I ended up having to go through the settings app on my iphone, finding the MDE app and signing in that way. Now it works, Thanks for everyone's help!

I'm glad you got it working. I never would have figured out how to fix it through the settings.

 

[AngiTN]

Yeah, I always use the website on my desktop when I'm at home, but need the app when I'm in the parks.
.

My phone has a browser too. That's what I use even in the parks. It's so much more reliable.

 

[Stitch808]

It was happening to me, but when I go through the site, it's all there. One day they will get their act straight.