MDE Glitch and 2 hours 48 minutes later...does this matter?

Mambo Junkie

DIS Veteran
Joined
Sep 6, 2011
Messages
3,544
I have reservations for June, and had added hopper passes. This morning they announced some new summer discounts, so I jumped online and took advantage of it, then I called a CM to make sure all was well. It took 1 hour, 4 minutes to get through but finally I was able to speak with someone. (I took a shower, got dressed, went to the post office, drove 15 minutes to my DS's house, got my DGD dressed and took my DGD to school while waiting). Worth the wait, I got a bit more off! So, I went home to see that the discount was in place. The total amount owed does not show up and I can't get into my details to see what is there. However, I now have 2 4 day hoppers for my son, 2 4 day hoppers for my DDIL, and 1 4 day hopper each for my DGDs, a total of 6 4 day hoppers when I need 4. Back on the phone, and 1 hour 2 minutes later, I speak to a CM and she confirms that I do indeed have a reservation for 4, that the total owed is correct, but the appearance if the 2 additional hoppers is a glitch. She sends me to IT and after 42 minutes total, I still have 6 hopper passes.
Will this make a difference when I go to get my fps? I am still at 88 days so I have time to get it straightened out, but it's a pain. What about my MBs? Any other repercussions that you can think of?
 
I have reservations for June, and had added hopper passes. This morning they announced some new summer discounts, so I jumped online and took advantage of it, then I called a CM to make sure all was well. It took 1 hour, 4 minutes to get through but finally I was able to speak with someone. (I took a shower, got dressed, went to the post office, drove 15 minutes to my DS's house, got my DGD dressed and took my DGD to school while waiting). Worth the wait, I got a bit more off! So, I went home to see that the discount was in place. The total amount owed does not show up and I can't get into my details to see what is there. However, I now have 2 4 day hoppers for my son, 2 4 day hoppers for my DDIL, and 1 4 day hopper each for my DGDs, a total of 6 4 day hoppers when I need 4. Back on the phone, and 1 hour 2 minutes later, I speak to a CM and she confirms that I do indeed have a reservation for 4, that the total owed is correct, but the appearance if the 2 additional hoppers is a glitch. She sends me to IT and after 42 minutes total, I still have 6 hopper passes.
Will this make a difference when I go to get my fps? I am still at 88 days so I have time to get it straightened out, but it's a pain. What about my MBs? Any other repercussions that you can think of?
No, it won't affect your FP booking because it's based on the number of ticket entitlements. And, right now you have plenty. ;)
 
I've had strange things happen in MDE when something new is added. Never for a discount though but usually around tickets, especially if it's a new type of ticket. It's going to be packed with travel agents and many on the phone to get the discount which you already have. give it a few days and try again, it should be shorter wait times and faster service then.
 
Thank you both! I figured either at night or in a few days was a good time to try again. I just didn't want to choose fps only to have them disappear into a "ghost" ticket.
 



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