MDE doesn't show reservation but when I try to link it, says it's already linked

[Gina Starr]

I'm not sure if I am posting this in the right place. Tomorrow is my fast pass day. I only made the reservation last week. I went to the MDE app on my iPhone and iPad as well as the MDE website on both devices and everything is showing I don't have tickets. My package includes 2 day park hoppers. I have an option to link my reservation but when I type in the number it says it was made by Ms. (First name) (last name) (last name). They have my last name doubled which they messed up when I made a dining reservation over the phone last week. I'm not sure if that's why this is messed up. Anyways, it says to contact myself regarding the reservation. I only have one MDE account so I'm really confused on what the problem is. Any help is appreciated.

 

[hiroMYhero]

It's because you have a package. In the FP Superthread, mesaboy explains that everything appears when your window actually opens at 7:00a on your "FP booking day."

 

[Gina Starr]

Gotcha, thanks so much. I don't normally like to ask a question that's something easy to search for but I wasn't sure how to succinctly explain my issue without posting a whole new thread. I knew I wouldn't be able to see anything fp related before tomorrow but didn't realize the ticket part of the package would be missing until tomorrow. I did call and get the 2nd last name removed pretty easily.

 

[hiroMYhero]

No problem at all as it is confusing. Tickets aren't active until the day you check in to the resort so it's the total "package" that opens up booking.