MDE Chat - Do they answer?

[krissyh]

I posted a question five hours ago, received the canned, we have a lot of questions response and then, nothing. Is this the norm?

 

[SkyGuy]

I posted a question five hours ago, received the canned, we have a lot of questions response and then, nothing. Is this the norm?

Sadly, yes. Sometimes, you’ll get lucky with an answer in a few hours, but more often it takes several or even overnight before anyone responds.

 

[Welsh_Dragon]

Yes, they wait until you have just dozed off to sleep and thing ping. Sometimes it’s the following day. Sometimes they ask whether you still want an answer.

 

[krissyh]

Any suggestions for a better route to needs addressed at POFQ? Is there an email direct to the front desk or concierge?

 

[maryj11]

Any suggestions for a better route to needs addressed at POFQ? Is there an email direct to the front desk or concierge?

It’s almost impossible to get help unless you wait on the phone a couple hours. I sent an email a month ago and never did get a reply.

 

[Ikaikalani]

I called and was told hold times were 2+ hours, so instead I opted for chat! It took about 10 minutes to type out my issue in a coherent way, then hit send. I was flabbergasted when I got an immediate reply!! The reply said they were too busy and I needed to call.