Manuel Adjustment

[Networth]

I just had 21 points show up in my account. They are listed as 2016 points banked into 2017. The adjustment was made manually today per the member website. We have a December use year. We can’t really take a trip to use these points before they expire. Seeing as how Disney added points(random?) to our account that will expire in a little over 3 months what are my options. Any thoughts on what happened? Will they bank them since they made an adjustment without me being aware of these points existence?

None of this makes sense. We closed on the contract in March. All the points on the contract were loaded into our account properly. I just double checked by pulling out our closing paper work and cross checking with the DVC site. I am kind of at a loss on this one.

 

[rg35]

Call member services. Maybe they'll reallocate your points.

 

[bumbershoot]

Call tomorrow to ask what's going on.

 

[Frederic Civish]

Once in a while, some of the supervisors can ‘adjust points’ and move them to a different use year. But they almost never do this, in my experience, unless THEY somehow were at fault and made the mistake.

 

[disneynutz]

Years ago we had points added and a year later points taken away. They blamed the software but I who knows. That is when we started tracking every transaction on a spread sheet. With only a couple of contracts it's easy to see if it should happen, having 20 plus contracts makes it more difficult.

Bill

 

[supersnoop]

My guess is someone entered the wrong number and put points in the wrong account. Figure out where they came from before you try to use them. It’s very possible they’ll get pulled back.