Manger, Anyone?

[Px4]

Anyone know how to reach a manager or supervisor when calling Disney Reservations line? My reservation is messed up and the idiot I just talked to was giving me 50,000 excuses as to why it was messed up. When I asked to speak to a supervisor, she refused and offer to give me a email to contact someone and I would hear something back. I told her that wasn't going to fly. That I wanted someone to talk to now. And she said okay. She would transfer me to guest services. Well, she answered and said sorry. And just hung up! I am livid to say the least!

 

[bedogged]

Anyone know how to reach a manager or supervisor when calling Disney Reservations line? My reservation is messed up and the idiot I just talked to was giving me 50,000 excuses as to why it was messed up. When I asked to speak to a supervisor, she refused and offer to give me a email to contact someone and I would hear something back. I told her that wasn't going to fly. That I wanted someone to talk to now. And she said okay. She would transfer me to guest services. Well, she answered and said sorry. And just hung up! I am livid to say the least!

I would be upset if this happened to me. Call again and chances are you will get someone else who will be happy to assist you or get you to a manager. Good luck!

 

[sharadoc]

Anyone know how to reach a manager or supervisor when calling Disney Reservations line? My reservation is messed up and the idiot I just talked to was giving me 50,000 excuses as to why it was messed up. When I asked to speak to a supervisor, she refused and offer to give me a email to contact someone and I would hear something back. I told her that wasn't going to fly. That I wanted someone to talk to now. And she said okay. She would transfer me to guest services. Well, she answered and said sorry. And just hung up! I am livid to say the least!

We need to know the details please! What's wrong, what are you trying to fix, what were their excuses or what did they refuse to do, etc. etc. ?

You probably got one of the far, far away CM groups that have never been to WDW and don't understand that we EXPECT that Disney service even over the phone.

 

[smitch425]

Just call back, but please remember that whoever answers the phone is NOT at fault for what the other CM did. Just ask for a supervisor and calmly explain your situation. Best of luck.

 

[DebbieB]

I've found weekends are not good times to call, I think less experienced people work then. I would wait until tomorrow.

 

[chmbnaut66]

I have routinely hung up from a cast member and called back and gotten better results. I have even spoken directly to a supervisor.

 

[Px4]

Thank you for my quick answers. I was in the "holding area" as I call it when I posted. You know, we are experiencing longer then normal call times, blah, blah, blah.... Anyways, I got a another cast member who was awesome and got me taken care of in no time. My discount was not on my package correctly. But all is good now. I wish I remembered the CM name, he was pretty awesome!

And I agree, sometimes you have to hang up and call back. I have found that out more recently then ever. I am not for sure if I keep getting the newbies or what, but sheesh... some really have no idea what they are doing, that or they need to learn better customer service. Now, hopefully, I won't have to call back anymore.