I could not make reservations for Narcoosees for my group of 6 adults, 2 children and 2 infants. The reservation notice kept coming up that I had to call in.When I called the main reservations an hour later (after waiting 20 min) the nice CM gave me the direct number to Narcoosees because she could not make a reservation for me. That number rang through quickly and gave me a recording that said reservations for up to 12 people max could be made by leaving your phone number & reservation request on voicemail and they would call you back. It also stated that reservations for large group had to be at 5pm only. It also stated that they would not take reservations for over 7 people on Thanksgiving, Easter and Christmas. It took me hours of effort to find out my request was fruitless, and in the meantime other alternate reservations were being filled up. I hope this helps someone else. the only thing that saved me was that I did make an alternate reservation ahead of making all these calls. Disney does not provide enough information online regarding their restaurants so an informed choice can be made. I did attempt reservation at 180 days for a day 5 days into my trip. I did not have the luxury of splitting up my group without splitting up children from parents, or perhaps seating grandparents at different tables. Too tricky for me.