Make sure and call to see if you have a pin

[loganjared]

What discount did they give you? I emailed Disney today too because I had been disappointed in having a few hateful CM's lately. I just expressed my concern because the majority of the CM's are amazing as I am used to experiencing with Disney but I have had a few lately that have been hateful about my inquiring about pins and weren't willing to look for me until I really pleaded with them. I wasn't sure who to email it to, I chose the option for general Walt Disney Resort.

 

[lisateaches]

On Black Friday I was still a little out of it because of my surgery on Tuesday, so I couldn't go out and shop. I stopped by the Disney store on line and they had a great deal. Free shipping and 20% off. Upon further skimming I see the coveted Princess Collection on sale!!! Did I get it? You bet

BUT now I have a dilemma. They look gorgeous. All of them with their dates posted in front of them. I had planned on letting the girls have them as a gift. DDs are 8 and 2 1/2. Well, they are TOO beautiful. I am not one to keep things in the box, because for real I'd rather the kids make memories. BUT DD8 keeps her dolls in a chaotic mess. Even if I do decide to give the princesses to my girls, that two year old isn't getting her hands on them now. What do I do? Split them up, and give the eight year old some now? Give them all to her and pass them down? Keep them in a BOX??? They are so pretty!
BTW final cost for them- $55.60- including Rapunzel!!!!

 

[pas130]

What discount did they give you? I emailed Disney today too because I had been disappointed in having a few hateful CM's lately. I just expressed my concern because the majority of the CM's are amazing as I am used to experiencing with Disney but I have had a few lately that have been hateful about my inquiring about pins and weren't willing to look for me until I really pleaded with them. I wasn't sure who to email it to, I chose the option for general Walt Disney Resort.

I got 30% off GF. We were originally going to WL Deluxe room, no discount for that. But 2 rooms at GF TPV were cheaper with the discount. I actually upgraded to Sugarloaf CL this week, and with Tix and dining its less than the 1 room at WL with tix and DxDP. (I did downgrade from deluxe dining but with CL who needs it)? It took awhile for them to call, CM states the email goes to a central inbox and then its forwarded to her department which takes awhile. It was also niceto get an apology over the phone rather than a generic email. Sorry for your bad experience, I was pretty upset and surprised by my 2 "annoyed" CMs.

 

[FindingFigment]

Just reading through this thread and wondering, do you ever stay on the phone and participate in the survey? I always do because I want them to know which CMs are great and which ones aren't. I had a unhelpful and unmagical CM a couple of weeks ago and although I normally giving very high ratings, I ripped him apart. If they get enough low ratings, then I'm sure they get reprimanded. Or at least I would hope they would.

 

[princesspeach]

Just reading through this thread and wondering, do you ever stay on the phone and participate in the survey? I always do because I want them to know which CMs are great and which ones aren't. I had a unhelpful and unmagical CM a couple of weeks ago and although I normally giving very high ratings, I ripped him apart. If they get enough low ratings, then I'm sure they get reprimanded. Or at least I would hope they would.

Only if I I have really great service. I would never go out of way to rip someone apart or get them reprimanded. I have never understood why people go out of their way to do that.

 

[FindingFigment]

Only if I I have really great service. I would never go out of way to rip someone apart or get them reprimanded. I have never understood why people go out of their way to do that.

Sorry. My words HERE were probably harsher than what actually took place. If they are rude and short with me, then when I take the survey, I choose the options that say "less than expected". I guess that's not really ripping them apart...just being honest. But like I've said, I always take the survey and every other CM has gotten ratings that say either "better than expected" or "much better than expected".

After reading all of the accounts of rude CM's, I just thought I might mention it since it's such a quick and fast way to give your feedback. I apologize if I offended anyone.

 

[58cognac]

Speaking only for my own 8 years of retail coffee mgmt experience specifically, they want something free and a feeling of power. As was the case when a Dr. and wife (another Dr.) both driving very nice BMW's filed a corporate discrimination complaint against me because the week old, dripping, disintegrating, empty paper cup they brought in wasn't replaced with a new cup of fresh brew. It's about those who feel they are above those in the service industry and are convinced they should be the final say in someone keeping their job. Having been in food service, I make it a habit to always treat people who are making my food/beverage with respect. They work hard for little money. Not to mention the fact that not all workers have the moral compass to keep very nasty things out of your burger/coffee/etc....

 

[princesspeach]

Speaking only for my own 8 years of retail coffee mgmt experience specifically, they want something free and a feeling of power. As was the case when a Dr. and wife (another Dr.) both driving very nice BMW's filed a corporate discrimination complaint against me because the week old, dripping, disintegrating, empty paper cup they brought in wasn't replaced with a new cup of fresh brew. It's about those who feel they are above those in the service industry and are convinced they should be the final say in someone keeping their job. Having been in food service, I make it a habit to always treat people who are making my food/beverage with respect. They work hard for little money. Not to mention the fact that not all workers have the moral compass to keep very nasty things out of your burger/coffee/etc....

I always give the worker the benefit of the doubt. I don't know whats going on their life they may just be having a bad day. If they are truly a bad employee than they will get what they deserve in the end. I don't want to be responsible for getting anybody in trouble. Working in customer service is a tough job and the customer is always right thing gets a little old. If I don't like the cm I am talking to I just hang up and call back.

 

[formerrescm]

If we open an existing reservation, we can't see a PIN. Only if we start a new booking. I'll check for a PIN if I'm asked, and be as magical as if someone is booking a platinum package for 10 nights at the Grand Floridian. These calls take away for our bookings, but so do modifications. We are sales agents, but you can't have sales without customer service. They go together hand in hand. We cannot hand PINS out on a discretionary basis. They were either mailed or emailed. 99.99% of the time the mailer is regarded as junk mail or the email goes to the spam folder. I understand both sides of this. If you get a rude CM do the survey and email. Both. Do this if you get a fantastic CM as well. I love Disney, and I want everyone to love Disney. This is why you'll hear the smile in my voice while I modify your reservation that you booked incorrectly online with airfare. I'll make sure everything you're celebrating is recorded. I'll suggest ways to celebrate those occasions. And I'll go over your reservation to make sure everything is correct, before I release you to the survey.