Major Prob with My DIsney Experience

[jkthorstad]

So, on Thursday afternoon, my password stopped working both on line and in the app. I gave it until Friday, still no luck, so I called to have my password reset. ALl done. However when I go into the system now, I can not see ANY of my stuff. No reservations, dining, FP+ or magic bands..... I called back and they assure me THEY can see it, and are not sure why I can not. I have spoken to the internet help people, as well as Chatting on line. The best advice I received was "Give it a day or 2" Sitting at Sunday, and still no info. This means no changing FP+'s on the fly.... We leave on Thursday, and I am very nervous. Any suggestions?

 

[DisGirl819]

Did you try clearing your cookies in your browser? Maybe there is some old data messing it up&?

 

[larryz]

Good thing the whole system is still in testing.

 

[KingdomHeartsFan]

Call back. I had the same problem. It turned out I had more than one disney account. They were able to delete the extra account and make sure all of my reservations and tickets were linked to the correct account. It took 3 calls and being forwarded to 2 different departments but they took care of it.

 

[jkthorstad]

THat was EXACTLY my problem. More than one account. The 3 previous people I talked to never even mentioned that. When I brought it up to the person I was speaking with, she was able to fix it right away!!!!!!

I love this board!!

 

[momof1princess]

woohoo! glad you got it fixed, OP!

i can't even d/l MDE. it keeps telling me that my phone is incompatible, but AT&T keeps telling me the app is an android app and my phone is an android phone, so it should work.