Magicband Selection Link Missing in MDE

[hayesdvc]

I have a couple of open hotel reservations in MDE. Normally, I would see a link to select the magicband colors for each of my party.

There is no link.

Is there an issue with MDE or am I doing something wrong?

 

[Haley R]

I’ve actually read other people having the same issue. I would email guest relations and see if they can do something about it.

 

[GADisneyDad14]

@hayesdvc, FYI, moved this to the Resorts board.

 

[hayesdvc]

I have been told by the Internet Help Desk this is not an uncommon issue with MDE accounts having several "indicators" attached. I asked what an indicator was. I was told, an annual pass, photo pass, DVC membership.............. I still did not understand it. They transferred me back to the DVC MS group. They are working on the issue and was told I should see the MB link in a couple of days (one reservation is not DVC)?! I was also told, in the near future I need to think about setting up a new MDE due to these indicators. I asked if it had to do with the number of active MB I have (around 20). I was told no as many accounts have 50+. I will update further when/if resolved.

 

[LYSE]

Mine is missing as well..we don't need more but I was hoping to get them just for kicks...

 

[tnolan]

I wonder if this is part of the outage a few days ago, kinks still being worked out. In any case, keep on top of it and if all else fails, as other posters have suggested, call Disney!

 

[209Disney]

Mine were not showing up either on MDE, so I called today and they were able to help! I was getting an error message. All fixed now!

 

[WEDway2002]

I have a couple of open hotel reservations in MDE. Normally, I would see a link to select the magicband colors for each of my party.

There is no link.

Is there an issue with MDE or am I doing something wrong?

I've had the same experience today. I was able to get on the site briefly but didn't see any info. regarding Magic Bands. I've also been unable to get to the site for the past few days (I've heard there are issues). I tried to log on again, to no avail.

 

[WEDway2002]

Same here ... Stitch keeps eating the page and when I could log on briefly, no Magic Bands in sight! I guess they'll straighten it out sooner or later.

 

[ajksmom]

This was happening to me also. I had customized 6 MBs but then added 2 others to our travel party.
After that I kept getting a message that not all MBs were displayed properly.
IF I could get a “customize MB” to show at all, it would tell me it was unavailable at this time.
Miraculously after the outage and about 42 days out from our trip I logged in and my customize link was back.

 

[Dave006]

I have a couple of open hotel reservations in MDE. Normally, I would see a link to select the magicband colors for each of my party.

There is no link.

Is there an issue with MDE or am I doing something wrong?

You can always use this direct link for MagicBands customization and management web page. Order customization for new MagicBands is at the top and your existing MagicBands and cards are in the second section. You can also link new MagicBand purchases at the bottom section of this web page.

Link: https://disneyworld.disney.go.com/plan/bands-cards/

Dave

 

[DisneyFansInNYC]

I had the same thing a few days ago and then it came back. I thought I was losing it. I saw it one day and then it was gone - but then it was back.