Magical Express

[Diane D]

On returning to the airport, Disney's Magical Express took us to Terminal B for our airline (Midwest Airlines). As it turns out, we should have been taken to Terminal A. We did ask the driver twice if B was the correct side. Found out from the "bell hop" that Midwest was on the other side. He did take our luggage over for us but was not real happy that the bus driver had incorrect information. Does anyone know if there's some way I could let Magical Express that the info they have is incorrect? An e-mail address maybe?

 

[Horace Horsecollar]

On returning to the airport, Disney's Magical Express took us to Terminal B for our airline (Midwest Airlines). As it turns out, we should have been taken to Terminal A. We did ask the driver twice if B was the correct side. Found out from the "bell hop" that Midwest was on the other side. He did take our luggage over for us but was not real happy that the bus driver had incorrect information. Does anyone know if there's some way I could let Magical Express that the info they have is incorrect? An e-mail address maybe?

Even the official Orlando Airport website still shows Midwest Airlines as being on the "B" side.

However, when I looked at arrival information today, I saw that Midwest Airlines is now using gate 5, which seems to confirm that Midwest Airlines is now on the "A" side.

A letter to WDW Guest Communications, attention the manager of Disney's Magical Express, should get to the right person:

Walt Disney World Guest Relations
P.O. Box 10000
Lake Buena Vista, FL 32830

 

[Edd]

The driver was new if he made that mistake. You can call Mears Transportation if you have the driver's name and say something. If you don't I wouldn't worry about it because everyone who has driven into MCO knows which sides the airlines are on. Was the bus emptied when you got off the bus? Did the driver stop on the A side? I would class that as an honest mistake by a new bus driver.

 

[bab31]

This same thing happened to us in January. The drivers should know by now. We had to haul our luggage across the terminals. Wasnt horribly bad,but it sort of set the tone for awhile with my husband.