I believe ME is available for any Walt Disney Resort hotel guest. We used the service (booked through MS) and had no problem and it was free! I just wish the signage was more clear when you get off your plane and try to find the ME desk. Then again, I am so directionally challenged, it isn't funny and yes I had the directions from the ME packet right in front of me and still had to ask for directions! At least now I know where the desk is located for all our trips in the future.