steve76
Mouseketeer
- Joined
- Oct 7, 2008
Hi, I have a split stay coming up. When we booked it (AGES ago!), we used the online system to book the DME for arrival to Resort#1, and for departure at Resort#2.
Immediately after booking, we had two emails saying "thank you for submitting your request" with all the correct details. So far, so good.
Then, 6 months later (!) we received an email confirming the DME for arrival to Resort#1, twice. Identical emails, no mention of Resort#2. No confirmation was ever received for departing the second resort.
I assumed everything was OK, but then I started to get worried, so today I called just to check that the return from Resort#2 was definitely booked. I called Disney UK reservations, who said that they could not find it, so they transferred me to the DME people who said that they cannot confirm anything until we have arrived and have a room number.
Now I'm confused. Is this normal? Do I just assume that we are booked? How can we find out?
[I should add - since we're in the UK we don't get the printed vouchers or tags]
Immediately after booking, we had two emails saying "thank you for submitting your request" with all the correct details. So far, so good.
Then, 6 months later (!) we received an email confirming the DME for arrival to Resort#1, twice. Identical emails, no mention of Resort#2. No confirmation was ever received for departing the second resort.
I assumed everything was OK, but then I started to get worried, so today I called just to check that the return from Resort#2 was definitely booked. I called Disney UK reservations, who said that they could not find it, so they transferred me to the DME people who said that they cannot confirm anything until we have arrived and have a room number.
Now I'm confused. Is this normal? Do I just assume that we are booked? How can we find out?
[I should add - since we're in the UK we don't get the printed vouchers or tags]