Yes, this I know. But its for my mom and we want the engraving and a different color. So, is there a customer service for bands number?
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There are 5 or 6 standard colors so your mom could choose her color at check in if it doesn't ship - it won't be personalized however.
In the meantime I would double check her order to be sure it went all the way through - I ordered 4 for our December trip and only received 3, when I checked a few days ago the 4th was still in the "cart" so I went ahead and finished the order. Maybe this is your issue as well?