Made payment via phone got no confirmation number

[mattoxtr]

I made a payment via telephone today and was told they could not give me a confirmation number. I asked for an email receipt but the one she sent did not show what I paid or showed balance owed. Is this normal?

 

[WDWNY]

I've made payments multiple times over the phone. Asked for the email receipt, they said they sent it and never got one.

 

[Dug720]

I don't know that I've ever gotten a new confirmation number on a payment - I only get the confirmation number on the reservation itself, and that doesn't change each time you make a payment.

 

[krissyh]

Did you check on MDE to see if the payment posted?

 

[PolyRob]

I made multiple payments over the phone and used the automated system for a room only reservation this past week. The automated system told me my resort confirmation number was my payment confirmation. I hung up, called again, and requested "payment history" and the automated system then listed each day and payment amount. All correct!

When I had a MYW package back in May, I would get a Disney Destinations e-mail around 2/3am every morning after making a payment to my package listing all the information. I once asked a CM on the phone is she could send me an e-mail, and she explained to me a CM cannot initiate an e-mail. If an e-mail needs to be sent, the system automatically does it after a change like number of guests, room type, nights, etc.

 

[Jen4400]

The automated system told me my resort confirmation number was my payment confirmation.

I made a payment last week and was told the same thing. My reservation confirmation number was my payment confirmation. I also received an email with the payment info.

 

[mattoxtr]

Thanks everyone. I got an emailed receipt this morning.