Yes, they shut down the kitchen exactly at 3 p.m. so if you are having a late lunch and have some "requests" they can't honor them. We LOVE Kona but had a disaster lunch when we arrived at 2:30 for our adr and it took forever to get our food. When we realized that they had put the cold salads under the heat lamp (the plate was assembled but we were not done with our appetizers) they could not "recook" the meal that was spoiled. We were offered fast food from the snack bar. Since we were on the dining plan they charged us, but I wrote a letter and got the money for that meal refunded PLUS a free lunch in the future (I did not ask for this, they offered). They made it right, but it was frustrating that day. I still LOVE the place, though.