They won't move it unless you are there to take the luggage move tags...at least as of last week. They can't take responsibility of luggage unless a person is there to sign off, yep, ten bags going to xxx. Quick process, but you have to be there at both ends. Only ME will put luggage in room without a person being there. Oh yea, they will move groceries too. Just bag appropriately...cold stuff, so they put in refrig in the luggage room, and normal...must be in bags, so save the bags groceries come in, where ever u get them from!