I never expected constant updates on the ship's status. I knew that the bridge was busy trying to keep us safe and work on plans. It was a serious situation and I wanted their focus on that. Especially once they confirmed we'd be on the ship another night, we didn't really need to know what was going on unless we hadn't left by 5pm Saturday.
However, there are plenty of crew members who would not have been involved in that and could have done a better job communicating our options for contacting our airlines for rescheduling travel home. They could have done a better job helping guests know which line to be in at guest services. Those are the crowd control and communication things I'm talking about. I don't know the management structure to know which senior officer would have responsibility for that, but even if it was someone who was needed on the bridge, they should have delegated dealing with these things to a junior office as their priority for the day.
With all of that said, I was more than thrilled with our cruise and suspect that
DCL handled this at least as well, if not better, than anyone else would have. Just sharing the experience, helping myself with thoughts for my letter to them, and hoping DCL learns from the experience (as I'm sure they will do) because there were things that could have been handled better.