Linked tickets disappearing in MDE?

[grrrlennyl]

Hey, folks!

I added a ticket to My Disney Experience for a friend back in October (and have a screenshot that it was successful. ), but now it isn't showing up in her account. I was able to make FP+ reservations for both of us this morning, but the site keeps saying that there was a problem retrieving her ticket.

I saw a few folks have some issues like this back in 2014, but haven't seen anything recent. Has anyone experienced this in the past few months? What's the best number for me to call to make sure things are OK? I mostly don't want to lose my FP+ reservations after getting up early today to make them. Ha!

Thanks so much!

 

[siskaren]

Is today her 60 day mark, or is it just yours?

 

[grrrlennyl]

Is today her 60 day mark, or is it just yours?

Both. We have a room-only reservation and I have an AP.

 

[Hopefully]

You may get more answers on the Theme Park Attractions and Strategy Forum here on the DIS, rather than here on the Resorts forum

 

[grrrlennyl]

You may get more answers on the Theme Park Attractions and Strategy Forum here on the DIS, rather than here on the Resorts forum

Whoops! Totally posted in the wrong place. Sorry about that!

 

[Lynne M]

Whoops! Totally posted in the wrong place. Sorry about that!

No problem, I'll move it to the Theme Parks board.

 

[grrrlennyl]

Just an update!

I called the main line and was transferred to the internet folks. I had to hold for about 20 minutes, but it was an easy fix. Apparently, my friend and are weren't correctly linked as friends anymore. Once I was deleted and re-added to my friend's account, everything showed up!

Hope this helps anyone else who might have a similar issue. All of my FP+ reservations and everything are safe and sound!