We used Alamo last week. We picked up at LAX and dropped off at SNA. It was very easy. It is my understanding that all rental companies are offsite at LAX. We walked to the pick up curb and almost immediately had a bus pull up to take us to the rental location. At the rental location they had a ton of kiosks and if you wanted a person, the line was not too long for the counter. Alamo sends you to their rows of available cars in the category you rented and tells you to pick any car you like- the keys are in the car, so you just pull them out, load up and go. It was nice to have choices and we had a lot to chose from. Also, it is a pretty high volume place, so new ones were coming in to add to our choices as we were walking down the aisle. Our only issue was another customer and we were heading for the same car at the same time because we both wanted it- they got there first- no big deal. We went to another car and in examining it saw that it looked like it had been in a wreck involving the corner and the mileage was a little high- so we pulled our bags back out of that one, put the keys back in it, and chose another one that they had just pulled in and parked which we really liked. It was great to be able to make our own choice on which car to take. I would absolutely rent from Alamo again at LAX. Based on our experience, you made a good choice.