we were there on the 14th and had an awful experience.
first the 7 of us were sat at a table that should really seat six and three of us were knocking knees the entire time. also we were at 2 tables pushed together and one table was about 1.5" taller then the other. not really a big deal, but annoying.
we did note on our reservations that my DD has nut allergies and i wasn't paying attention when the bread came and she ate a piece with butter. well, the macadamia nuts caused a quick itchy reaction and i had to get her some benedryl that caused her to literally fall asleep at the table.
it was extremely loud and the waiter spoke so softly and either didn't know what he was doing or was just being a jerk. we told him that we wanted to order off the kids menus for the kids and pay OOP, which he told us we could not do. we assured him that we could and he should consult his manager. the manager came over and confirmed that we could indeed order from the kids menu and pay OOP. we also asked her at that point if it was possible to move to the larger (empty) table next to us and she said they were preparing to seat someone right then. no one sat down for at least another 15 minutes.
i ordered the macadamia mahi and it came out cold and mushy, it had an awful metallic taste. the waiter offered to bring me soemthing else but i literally felt sick from the metal taste i declined. later i actually got sick in the ladies room from it and normally i have an iron stomach.
the waiter did not bother to have the manager come discuss my meal and later when the check came he didn't bother to take it off. he thought i'd rather use my credit then have to pay for my soda i ordered!!!
he also charged us for 'junior meals' for the kids and added extra for their drinks and desserts! it was clearly a case of tip extending.
we asked to speak to the manager again and she came out and told us that we misunderstood her and thet we could order off the kids menu but that drinks and desserts weren't included.
so we asked for her manager, and she said there wasn't one. so we actually had to ask for the hotel manager. it was bad enough that the table was too small and uneven for our party, but we weren't warned of the nuts in the butter (which i take final responsibility for even though we noted it on our ressies), my dinner was left on the bill and the kids prices were inflated against what we were told at the beginning of the meal. she was NOT happy that we wanted to escalate our complaint but she just wasn't understanding that if she did what she told us she would do with the kids meals PLUS good customer service would have been to remove my meal completely and maybe give me the darn soda free??
anyway, the hotel manager and chef came out and apologized and ended up giving us most of the meal free. really just paying what we owed and getting the free soda would have made me happy.
on a good note, the other 3 adults enjoyed their meals and the 2 kids who ate were also happy enough.