Kohl's New Policy ??

[rmnelson]

I have not run into that at Kohls but have at other stores. Anytime they give you the benefit they don't want to give it again once it is used.

 

[Fire14]

My latest issue with Kohl's is... I bought a bunch of stuff with a 30% off coupon, and I used some Kohl's cash on the purchase. When the total came up, it was a lot more than I expected. The reason is that they deducted all of the Kohl's cash BEFORE they took off the 30%. So, I bought $100 worth of merchandise, used a 30% off code and used $50 in Kohl's Cash. I expected to pay $20, which would be $70 ($100 - 30%), minus $50 Kohl's Cash. Instead, they put in the $100 of merchandise, then deducted the $50 Kohl's Cash; then took off the 30%, making the total $35.

I thought that was pretty shady - I mean Kohl's Cash is supposed to be like cash, and a 30% discount is supposed to be taken off of all of the merchandise you purchase. I don't know whether that is the policy or whether the clerk make a mistake, but I let it slide since I didn't feel like arguing about it.

I used to work at Kohls and it says right on back of most every coupon I've ever seen/used including kohls cash that $ off coupons/discounts will be taken PRIOR to % off coupons. I could/have scanned % off before doing KC or bday coupons and computer automatically takes $ off first than % off.

 

[emksmama]

I wonder if you could have them ring up the entire purchase, take the 30% off and then after they have totaled everything, pull out your Kohl's cash. I agree....very sneaky.

Hi fellow Coloradans! I'm in Denver

Nope, can't do that either...I tried one time (legitimately forgot I had KC in my wallet) and they voided the % off, deducted the Kohl's cash and then took the % off.

When I've made a return for something that I split purchased (charge plus gift card or Kohl's cash), they've asked if I want my charge refunded and cancel the gift card/kohl's cash or if I want a store credit for the full price. I always go for the store credit, but that's been a while too.

 

[Pugsley]

Also, don't forget 30% off is not really 30% given Kohl's inflated prices. Granted, we do get some good deals at Kohl's, but their "regular" prices are outrageous compared to other retailers!

True, and I think their quality is much lower. I'm just about over Kohl's.

 

[wendow]

I am amazed how many CO people we have just here in this little thread

I just did a return today at Kohl's and one of the items was on a purchase I earned Kohl's cash on. I lost the ENTIRE $10 because returning that item dropped the original purchase to less than $50. That really stinks! In the past, you were given an option to take the return in store credit and keep the Kohl's cash but that option is no longer. So, I'm none too happy and this will impact how much I shop there.

 

[disneysnowflake]

I had to use my Kohl's cash, plus I had a $10 off $30 coupon from Discover. I saw a cute white crossbody purse, but saw an orange one under it that wasn't hanging up. I decided to get the orange one. I got home, and it was a wristlet.

I went back and asked if I could exchange the wristlet for the purse and was told no. I could get a credit minus the Kohl's Cash and minus the $10 off $30 coupon. The credit would be less than $5. The wristlet was $30.

I kept the wristlet, sewed D rings on it, and attached a strap. Not as good as an authentic crossbody, but better than giving it back and only getting less than $5 credit toward something else.

Next time I'll make sure to thoroughly check out each item before I buy and definitely try an item on if I'm using Kohl's Cash and/or a dollar off coupon again.

 

[caribear]

I am amazed how many CO people we have just here in this little thread

I just did a return today at Kohl's and one of the items was on a purchase I earned Kohl's cash on. I lost the ENTIRE $10 because returning that item dropped the original purchase to less than $50. That really stinks! In the past, you were given an option to take the return in store credit and keep the Kohl's cash but that option is no longer. So, I'm none too happy and this will impact how much I shop there.

What you can do in this type of situation is use the $10 Kohl's Cash...and then go back in the store and return the item. This way the Kohl's Cash is already used and there is nothing that can be done. Call it sneaky, but it can be done.

I didn't realize they had changed the policy in regards to returns with gift cards or Kohl's Cash. For those of you saying you got a store credit....this could be something that has changed. I have not had to return anything lately.....so I am not sure.

 

[wendow]

What you can do in this type of situation is use the $10 Kohl's Cash...and then go back in the store and return the item. This way the Kohl's Cash is already used and there is nothing that can be done. Call it sneaky, but it can be done.

I didn't realize they had changed the policy in regards to returns with gift cards or Kohl's Cash. For those of you saying you got a store credit....this could be something that has changed. I have not had to return anything lately.....so I am not sure.

I had already used the KC. That is why they took $10 off the top for "redeemed Kohl's cash". It's their new policy.

 

[caribear]

I had already used the KC. That is why they took $10 off the top for "redeemed Kohl's cash". It's their new policy.

Not sure if we are talking about the same thing, but we might! I was talking about buying something with $10 KC.....not returning the item, but returning another item from the transaction that had issued the KC....after you had already used it on another item in a different transaction. All this sounds confusing when I read it back to myself....so I am not sure if it is even understandable

 

[ColoradoMom!!]

OP Here. We are talking two different things here, but to address the Kohl's cash issue, they have for a long time taken the $10 off your return of an item purchased that EARNED the Kohl's cash if you used the Kohl's cash, then later returned an item in the transacation that EARNED it. EDIT: I forgot that you could keep the $10 if you asked for store credit - but it appears that has now changed too!!Example: I buy $50 worth of towels (let's say 2 towels at $25 each) to earn my $10 Kohl's cash. I come back later and use my $10 Kohl's cash to buy a pair of shorts. I then later return one of the towels -it will return the towel at $10 less (now $15 instead of the $25) to account for the Kohl's cash you have already used on that pair of shorts. Edit - now regardless if you ask for store credit sounds like you lose it.BUT my issue was with a gift card issued in a mailer for $10 as a birthday bonus for me.

Hope that helps!!

 

[wendow]

OP Here. We are talking two different things here, but to address the Kohl's cash issue, they have for a long time taken the $10 off your return of an item purchased that EARNED the Kohl's cash if you used the Kohl's cash, then later returned an item in the transacation that EARNED it.

Example: I buy $50 worth of towels (let's say 2 towels at $25 each) to earn my $10 Kohl's cash. I come back later and use my $10 Kohl's cash to buy a pair of shorts. I then later return one of the towels -it will return the towel at $10 less (now $15 instead of the $25) to account for the Kohl's cash you have already used on that pair of shorts.

BUT my issue was with a gift card issued in a mailer for $10 as a birthday bonus for me.

Hope that helps!!

In your example, I would have been able to take that return of the $25 towel as store credit before and keep my $10 Kohl's cash (whether redeemed or not) but not anymore.

But, yes, I understand you are talking about a different bonus cash coupon you used.

 

[wendow]

Not sure if we are talking about the same thing, but we might! I was talking about buying something with $10 KC.....not returning the item, but returning another item from the transaction that had issued the KC....after you had already used it on another item in a different transaction. All this sounds confusing when I read it back to myself....so I am not sure if it is even understandable

It does sound confusing, doesn't it I do think we are talking about the same thing. Kohl's policy changed about a month ago. If you make a $50 purchase, you earn $10 Kohl's cash. You spend that Kohl's cash. If you go in later and return an item from the original $50 purchase that earned the KC, you will now lose $10 off your return. Taking your return as a store credit and keeping your Kohl's cash is no longer an option. So, I *think* we are talking about the same thing

 

[ctc917]

Sorry to high jack your thread but I have another question ref: Kohls return policy: I was wondering if anyone knows if they have changed any other pieces of their return policy, like you can return items without a receipt if you purchased with their credit card or return items that were purchased more than 6 months ago if you have your receipt?


Thanks

ctc917

 

[wendow]

Sorry to high jack your thread but I have another question ref: Kohls return policy: I was wondering if anyone knows if they have changed any other pieces of their return policy, like you can return items without a receipt if you purchased with their credit card or return items that were purchased more than 6 months ago if you have your receipt?


Thanks

ctc917

I don't think there have been any changes regarding items you mentioned. I had several returns today. One was without a receipt and they gave me the return on store credit. A couple of my items I did not have my receipt for so they used my Kohl's charge to find the prices. The only difference I noticed was with the Kohl's cash.

 

[ColoradoMom!!]

It does sound confusing, doesn't it I do think we are talking about the same thing. Kohl's policy changed about a month ago. If you make a $50 purchase, you earn $10 Kohl's cash. You spend that Kohl's cash. If you go in later and return an item from the original $50 purchase that earned the KC, you will now lose $10 off your return. Taking your return as a store credit and keeping your Kohl's cash is no longer an option. So, I *think* we are talking about the same thing

You know what - you are right!! I forgot that if you took it as store credit, they used to let you keep the $10 credit of Kohl's cash. Oohhhh my aging brain!

I am going to edit my previous post to note my mistake!

 

[wendow]

You know what - you are right!! I forgot that if you took it as store credit, they used to let you keep the $10 credit of Kohl's cash. Oohhhh my aging brain!

I am going to edit my previous post to note my mistake!

Yes!!! They did used to do this, up until about a month ago. I have done it for years. And I always spent even more when I'd go in to use that store credit so they definitely made money off me. But I guess, in general, they lost money on this deal or they wouldn't have changed their policy.

My brain is aging and mushing too

 

[maxiesmom]

Yes!!! They did used to do this, up until about a month ago. I have done it for years. And I always spent even more when I'd go in to use that store credit so they definitely made money off me. But I guess, in general, they lost money on this deal or they wouldn't have changed their policy.

My brain is aging and mushing too

I think people were probably making purchases, and then returning the stuff to make money. Say you purchased a mixer or something large and made $40 in Kohls Cash. You could then return the mixer and have an extra $40 to spend in store. I've worked retail for years, and I am still stunned by the different ways people think of to work the system. To me, that way is pretty obvious.

The crooks always ruin things for honest people.

 

[2binak]

I don't think there have been any changes regarding items you mentioned. I had several returns today. One was without a receipt and they gave me the return on store credit. A couple of my items I did not have my receipt for so they used my Kohl's charge to find the prices. The only difference I noticed was with the Kohl's cash.

Sorry to hijack again - for the items you returned that were purchased with your Kohls card, did they credit your card or give you in-store credit? I have a few items to return but cannot for the life of me find the receipt. I have receipts going back a few years but can't find one from 2 weeks ago

 

[ctc917]

I believe that if you used your Kohls credit card they can look it up for you if not they will give you a store credit for what they are selling it for now or you can do an exact exchange for the same item but different size or color.

ctc917

 

[wendow]

I believe that if you used your Kohls credit card they can look it up for you if not they will give you a store credit for what they are selling it for now or you can do an exact exchange for the same item but different size or color.

ctc917

Yes, this is correct. They can not only search your Kohl's charge,they can scan other credit cards as well. They did this with my Chase Freedom card. I had one shirt that I must have used a store credit to buy b/c she couldn't find it on my cards. That return was given to me as a store credit for the lowest price it sold for.