Yes, it is easy to place a call but not so easy when you have to place many calls - sometimes 3 times a day - to check on availability. I just went through this a few weeks ago - needed a one night reservation for friends in May. 2 couples traveling together with children - needed 2 rooms at the same resort. It was extremely frustrating to have to call Member Services *every single time* something popped up to inquire whether there were 2 rooms. And every CM I talked to said that this happens very frequently. I do see where there could be issues advertising number of rooms available - a lock-off could be a 2 bedroom, or 1 bedroom and a studio for example.