sam_gordon
DIS Legend
- Joined
- Jun 26, 2010
- Messages
- 27,430
I considered putting this in the transportation board, but thought there would be more discussion here.
Case #1
https://nypost.com/2024/06/13/us-ne...ear-resort-clothing-when-delta-loses-luggage/
If you don't want to read... couple flies to St. Lucia. Delta delayed the husband's bag for three days (all of this according to the couple). He was forced to buy expensive resort wear from Sandals which had other guests thinking he worked there.
In addition,
There are some lessons here that I thought most travelers would know, but maybe not...
#1) If you're checking multiple suitcases, CROSSPACK. This won't help if none of your suitcases make it to your destination, but in this case, it seems the wife's suitcase did make it.
#2) ALWAYS have enough with you on the plane (this is why you take a carry on even if checking a bag is free) to handle the first 24 hours. That would have given him at least two sets of clothes (what he flew down in and what was in the carry on). Wear stuff on day #1, wash it in the sink that night, wear outfit #2 while #1 is drying. No, not ideal, but puts a band aid on the problem.
#3) NEVER put your medicine, contact lenses, or expensive items in your checked luggage. I'm sorry, if I'm Delta and the above couple says there was $4k worth of content in the suitcase, I'm asking for receipts.
Case #2
No link, just something I saw yesterday at National airport in DC...
I hear announcements at the next gate over (paraphrasing) "We are reboarding flight <whatever> to Detroit. Please return to gate B17 to reboard the plane". And people do.
Some time later (jetway door is shut, plane still at gate), I hear someone knocking on the door. A young lady (passenger) is knocking on the door trying to get in. Shortly after, a male passenger comes up and says "why can't we get on?". He seems to be at least slightly inebriated. A couple of minutes after, another woman passenger joins them.
Gate agent comes out of the jetway and says "sorry, can't let you on". From what I can overhear of the conversation, the flight was going to Detroit, Detroit had some weather event, plane couldn't land, and returned to DC. Passengers were disembarked and told reboarding would happen in an hour. Apparently Delta got things sorted out in less than an hour. The three passengers took the "hour" literally, missed all the announcements (which *I* heard), and missed the flight. I did hear one of them (I think inebriated guy) try to say "they're denying us boarding, we should get compensated".
So they got rebooked on a flight leaving a couple of hours later. I heard that one board. Shortly after it left, I saw the inebriated passenger from above still in the concourse on a phone. He proceeds to another gate agent and starts complaining about not being able to get to Detroit that night (it's now after 8p and the number of flights leaving has dwindled). Apparently he missed the rebooked flight because he was denied boarding for being drunk.
He's complaining about how he wasn't hurting anyone, needs to be at work (in Chicago?) at 7am this morning, doesn't want to pay for a hotel room in DC, etc, etc. Fortunately he wasn't belligerent, but he argued with this gate agent for 45 minutes before walking away.
Lessons here:
#1) If there is a delay on your flight, or heaven forbid, you have to deplane, do not wander too far from the gate. Sure, go to the bathroom, get some togo food, but camp out at the gate. If whatever problem can get solved earlier, the airline will try to get back on schedule.
#2) Know that yes, you CAN be denied boarding for APPEARING to be intoxicated. Don't spend all of your extra time at the airport bar.
#3) Airlines are not under obligation to provide lodging or meal vouchers if weather is the cause of the delay, or if you miss boarding.
Case #1
https://nypost.com/2024/06/13/us-ne...ear-resort-clothing-when-delta-loses-luggage/
If you don't want to read... couple flies to St. Lucia. Delta delayed the husband's bag for three days (all of this according to the couple). He was forced to buy expensive resort wear from Sandals which had other guests thinking he worked there.
In addition,
Still, the couple struggled not to focus on the missing luggage, which had about $4,000 worth of Hasty’s belongings, they told the Daily Mail.
“There were thousands of dollars [worth of items] in his bag and this was not good enough,” Jehl said of Delta’s response to the lost suitcase.
“Shane had brought all of his best clothes – all of his medication, contact lenses, toiletries and his underwear,” she added.
There are some lessons here that I thought most travelers would know, but maybe not...
#1) If you're checking multiple suitcases, CROSSPACK. This won't help if none of your suitcases make it to your destination, but in this case, it seems the wife's suitcase did make it.
#2) ALWAYS have enough with you on the plane (this is why you take a carry on even if checking a bag is free) to handle the first 24 hours. That would have given him at least two sets of clothes (what he flew down in and what was in the carry on). Wear stuff on day #1, wash it in the sink that night, wear outfit #2 while #1 is drying. No, not ideal, but puts a band aid on the problem.
#3) NEVER put your medicine, contact lenses, or expensive items in your checked luggage. I'm sorry, if I'm Delta and the above couple says there was $4k worth of content in the suitcase, I'm asking for receipts.
Case #2
No link, just something I saw yesterday at National airport in DC...
I hear announcements at the next gate over (paraphrasing) "We are reboarding flight <whatever> to Detroit. Please return to gate B17 to reboard the plane". And people do.
Some time later (jetway door is shut, plane still at gate), I hear someone knocking on the door. A young lady (passenger) is knocking on the door trying to get in. Shortly after, a male passenger comes up and says "why can't we get on?". He seems to be at least slightly inebriated. A couple of minutes after, another woman passenger joins them.
Gate agent comes out of the jetway and says "sorry, can't let you on". From what I can overhear of the conversation, the flight was going to Detroit, Detroit had some weather event, plane couldn't land, and returned to DC. Passengers were disembarked and told reboarding would happen in an hour. Apparently Delta got things sorted out in less than an hour. The three passengers took the "hour" literally, missed all the announcements (which *I* heard), and missed the flight. I did hear one of them (I think inebriated guy) try to say "they're denying us boarding, we should get compensated".
So they got rebooked on a flight leaving a couple of hours later. I heard that one board. Shortly after it left, I saw the inebriated passenger from above still in the concourse on a phone. He proceeds to another gate agent and starts complaining about not being able to get to Detroit that night (it's now after 8p and the number of flights leaving has dwindled). Apparently he missed the rebooked flight because he was denied boarding for being drunk.
He's complaining about how he wasn't hurting anyone, needs to be at work (in Chicago?) at 7am this morning, doesn't want to pay for a hotel room in DC, etc, etc. Fortunately he wasn't belligerent, but he argued with this gate agent for 45 minutes before walking away.
Lessons here:
#1) If there is a delay on your flight, or heaven forbid, you have to deplane, do not wander too far from the gate. Sure, go to the bathroom, get some togo food, but camp out at the gate. If whatever problem can get solved earlier, the airline will try to get back on schedule.
#2) Know that yes, you CAN be denied boarding for APPEARING to be intoxicated. Don't spend all of your extra time at the airport bar.
#3) Airlines are not under obligation to provide lodging or meal vouchers if weather is the cause of the delay, or if you miss boarding.