I used them in June 2007 for a work conference. Conference was from 7-1pm each day. I had the day free after 1pm so brought the kids along. DH could not come. Kids were DD7 and DS3. We had a good experience. Two of the days we had Lindsey, great college girl the kids loved. She brought toys and played with them. One day we had Whitney, who they also loved. The other two days an older lady came. She did not bring any toys and they were not as thrilled with her. But I did feel they were safe and she did look after them fine. Would not hesitate to use this service again. All 3 were prompt.