- Joined
- Jan 3, 2001
- Messages
- 9,198
We just returned yesterday (12/14) from our annual December trip. This was probably the worst trip in many years because of the weather. Rain on Monday through mid-day Tuesday and rain again Thursday through early Friday. At least it did not rain for MVMCP on 12/10 as had been forcasted.
We had a terrible experience at check-in at AS Movies. The cast member informed us that our room was in the Dalmatians section, however our reservation was for a preferred location. After bringing this to her attention, she checked her montior and said that was not correct. Their system indicated our reservations were for a standard location. She telephoned someone for a few minutes and then said we will credit your account for the extra $10.00 a night. I told her "no", our reservations are for a preferred location and I want the Fantasia section. I then gave her the reservation which clearly stated preferred. She then asked me "who made this reservation" and my response was "how should I know the person's name, it was someone at CRO". She then got back on the phone and read off my reservation number. After several minutes, she hung up and said "sir, if we change you to Fantasia, I will have to charge you a higher rate" to which I replied "No you will not, I have already paid the higher rate." At this point I am thinking the heck with this, we'll stay somewhere else! She then tells me that she will have to issue me a new key and needs the key back. Well, she never gave me the key. Anyway after 20 minutes, we finally have a room in the Fantasia section. Her last comment to me was "I hope you are happy now".
Our room was in the Fantasia Building with the brooms on the side, overlooking the pool. This was a very nice location, however I don't know if it was worth the experience we had to go through to get it.
After two days, we transferred over to the Beach Club. No problem at all here. We checked in about 12:30 and our room was ready. As already mentioned in a previous post, we were assigned a recently renovated room on the 2nd floor. We were in room 2641 which was one of the best locations we have had in all of our many years of staying at the Beach Club. It had a very large balcony and had an unobstructed view of Crescent Lake.
For those of you heading down to the Beach Club within the next several weeks, the quiet pool is down for rehab. You can still use the hot tub located next to the quiet pool however it is pain to get to it as most of the first floor is now closed for rehab. You have to go through the main door and walk around to the far side of the resort. We used the quiet pool and hot tub at the Villas, much closer walk.
Another change is that Beaches & Cream is no longer open for the quick breakfast. Coffee, juice, and a small selection of danish is offered at the Rip Tide Lounge next to Cape May. This is somehwhat of an improvement as you do not have to walk all the way to Beaches for coffee but the food selection is not as expansive as was offered at Beaches.
Any specific questions, let me know!
We had a terrible experience at check-in at AS Movies. The cast member informed us that our room was in the Dalmatians section, however our reservation was for a preferred location. After bringing this to her attention, she checked her montior and said that was not correct. Their system indicated our reservations were for a standard location. She telephoned someone for a few minutes and then said we will credit your account for the extra $10.00 a night. I told her "no", our reservations are for a preferred location and I want the Fantasia section. I then gave her the reservation which clearly stated preferred. She then asked me "who made this reservation" and my response was "how should I know the person's name, it was someone at CRO". She then got back on the phone and read off my reservation number. After several minutes, she hung up and said "sir, if we change you to Fantasia, I will have to charge you a higher rate" to which I replied "No you will not, I have already paid the higher rate." At this point I am thinking the heck with this, we'll stay somewhere else! She then tells me that she will have to issue me a new key and needs the key back. Well, she never gave me the key. Anyway after 20 minutes, we finally have a room in the Fantasia section. Her last comment to me was "I hope you are happy now".
Our room was in the Fantasia Building with the brooms on the side, overlooking the pool. This was a very nice location, however I don't know if it was worth the experience we had to go through to get it.
After two days, we transferred over to the Beach Club. No problem at all here. We checked in about 12:30 and our room was ready. As already mentioned in a previous post, we were assigned a recently renovated room on the 2nd floor. We were in room 2641 which was one of the best locations we have had in all of our many years of staying at the Beach Club. It had a very large balcony and had an unobstructed view of Crescent Lake.
For those of you heading down to the Beach Club within the next several weeks, the quiet pool is down for rehab. You can still use the hot tub located next to the quiet pool however it is pain to get to it as most of the first floor is now closed for rehab. You have to go through the main door and walk around to the far side of the resort. We used the quiet pool and hot tub at the Villas, much closer walk.
Another change is that Beaches & Cream is no longer open for the quick breakfast. Coffee, juice, and a small selection of danish is offered at the Rip Tide Lounge next to Cape May. This is somehwhat of an improvement as you do not have to walk all the way to Beaches for coffee but the food selection is not as expansive as was offered at Beaches.
Any specific questions, let me know!
It is very surprising to hear about the change in the quick service at Beaches and Cream. All the more reason that this resort really needs a 24 hour quick service location. I'm glad you had a great stay at the BC! It is one of my favorites. 
