queenmum2
Mouseketeer
- Joined
- Jul 17, 2006
- Messages
- 445
Thought I'd never get through, but here goes:
I called Disney Dine at 7:30 on the dot - as soon as child #1 was out the door for school. The est. hold time was under 4 minutes. "That doesn't sound so bad", I thought. Sure enough, at 7:33, CM (who sounded much like Roz from Monsters) picked up. I told her I'd like to make ADRs for upcoming trip. She seemed a bit impatient, and asked "for which restaurant". I said, I'd like to start with Biergarten on June 9. She said she'd have to transfer me to a dining specialist. I *THOUGHT* that's who I called
. I'm sure it was "old system" transfering to "new system", but it seems to be wasted time.
So at 7:34, she transfered me to a dining specialist hold queue.
And there I sat until 8:00 on the DOT. (funny aside: DH texted me while I was holding and asked if I was wearing my "ears"...I ran upstairs and put them on to help the process along
.
So - at 8:00 on the dot, CM (her name was Lori Peach) picked up. She was very nice and efficient. I asked her how she liked the new system and she was very positive about it - said she was still in the process of learning it, but that it seemed like it was going to be so much better than the old. I was all done by 8:18 - so less than 20 minutes for 8 ADRs after a 30 minute hold. Not that bad.
I got all my ADRs, as follows:
Sci-Fi Drive In - June 5th (lunch)
Boma - June 6 (Breakfast)
WCC - June 6 (Dinner)
Chefs de France - June 7 (Dinner)
O'Hana - June 8 (Dinner)
Biergarten - June 9 (Dinner)
Coral Reef - June 10 (Dinner)
The times I got were all within about 20 minutes of what I was aiming for, with the exception of Sci-Fi, where my lunch will be at 11:00 am instead of 12:00. I didn't think it would be that hard to get into, but 11:00 will be OK - we'll just have a pastry for breakfast.
I don't know how the old system was, but with the new system, you give a "target" time and the system will throw out a time that is close to your target. So, when I thew out a time of 7:00 for Biergarten, it offered 6:55. The wierd thing was when I asked for a 12:00 lunch, it came back with a 2:40 lunch. I said, maybe put in the opening time and see what comes back, and that is when I got the 11:00.
Anyway, it wasn't too terribly painful - I was starting to get tired of the hold music and infomercial guy after about 20 minutes, but putting on my mouse ears helped.
Tracie
90 days and counting...
I called Disney Dine at 7:30 on the dot - as soon as child #1 was out the door for school. The est. hold time was under 4 minutes. "That doesn't sound so bad", I thought. Sure enough, at 7:33, CM (who sounded much like Roz from Monsters) picked up. I told her I'd like to make ADRs for upcoming trip. She seemed a bit impatient, and asked "for which restaurant". I said, I'd like to start with Biergarten on June 9. She said she'd have to transfer me to a dining specialist. I *THOUGHT* that's who I called
. I'm sure it was "old system" transfering to "new system", but it seems to be wasted time. So at 7:34, she transfered me to a dining specialist hold queue.
And there I sat until 8:00 on the DOT. (funny aside: DH texted me while I was holding and asked if I was wearing my "ears"...I ran upstairs and put them on to help the process along . So - at 8:00 on the dot, CM (her name was Lori Peach) picked up. She was very nice and efficient. I asked her how she liked the new system and she was very positive about it - said she was still in the process of learning it, but that it seemed like it was going to be so much better than the old. I was all done by 8:18 - so less than 20 minutes for 8 ADRs after a 30 minute hold. Not that bad.
I got all my ADRs, as follows:
Sci-Fi Drive In - June 5th (lunch)
Boma - June 6 (Breakfast)
WCC - June 6 (Dinner)
Chefs de France - June 7 (Dinner)
O'Hana - June 8 (Dinner)
Biergarten - June 9 (Dinner)
Coral Reef - June 10 (Dinner)
The times I got were all within about 20 minutes of what I was aiming for, with the exception of Sci-Fi, where my lunch will be at 11:00 am instead of 12:00. I didn't think it would be that hard to get into, but 11:00 will be OK - we'll just have a pastry for breakfast.
I don't know how the old system was, but with the new system, you give a "target" time and the system will throw out a time that is close to your target. So, when I thew out a time of 7:00 for Biergarten, it offered 6:55. The wierd thing was when I asked for a 12:00 lunch, it came back with a 2:40 lunch. I said, maybe put in the opening time and see what comes back, and that is when I got the 11:00.
Anyway, it wasn't too terribly painful - I was starting to get tired of the hold music and infomercial guy after about 20 minutes, but putting on my mouse ears helped.
Tracie
90 days and counting...
........wish me LUCK
