Ziggie
The TF Fairy is Inspiried by Ziggie
- Joined
- Dec 26, 2002
- Messages
- 1,300
I just got off the phone with a knowledgeable and courteous CM at Disney. She let me ask any questions I wanted regarding pin codes. She also discussed my personal situation as well.
She checked my account and said that I last had a pin code in 2003. She was also able to tell me that a pin code was sent to us via regular mail this past December 24th which was good until the last week of March, 2005. I explained to her that we never received the December code and she verified the address. Mistakenly, it had been sent to a neighbor of mine... even though it had my name on it. I can't tell you how frustrated I feel now after hearing that.
She also told me that on some of the screens she was looking at, a box had been checked that said "send no email". I asked her how that could've happened and she said that at some point in time, when someone was accessing my records, they ticked it off. I asked her if they would've asked me about it first and she "not necessarily". It could've been done after I had hung up.
The one thing she emphasized was how many trips our family had made to WDW. I asked her "can you see all of them?" She said her records were showing the last 100 trips. Panicking, I then asked her if that could be the reason we haven't received a pin code since 2003. She said (and I quote) "absolutely not".
The one thing she made very, very clear was this: there is no rhyme or reason to receiving a pin code. Accounts are selected totally at random by the marketing department. You either receive one or you don't. And it could be years in-between getting one and not getting one.
We talked about pin codes/discounts for quite some time. If you have questions, I'll be happy to help answer them (as long as it was something we covered during our conversation).
She checked my account and said that I last had a pin code in 2003. She was also able to tell me that a pin code was sent to us via regular mail this past December 24th which was good until the last week of March, 2005. I explained to her that we never received the December code and she verified the address. Mistakenly, it had been sent to a neighbor of mine... even though it had my name on it. I can't tell you how frustrated I feel now after hearing that.
She also told me that on some of the screens she was looking at, a box had been checked that said "send no email". I asked her how that could've happened and she said that at some point in time, when someone was accessing my records, they ticked it off. I asked her if they would've asked me about it first and she "not necessarily". It could've been done after I had hung up.
The one thing she emphasized was how many trips our family had made to WDW. I asked her "can you see all of them?" She said her records were showing the last 100 trips. Panicking, I then asked her if that could be the reason we haven't received a pin code since 2003. She said (and I quote) "absolutely not".
The one thing she made very, very clear was this: there is no rhyme or reason to receiving a pin code. Accounts are selected totally at random by the marketing department. You either receive one or you don't. And it could be years in-between getting one and not getting one.
We talked about pin codes/discounts for quite some time. If you have questions, I'll be happy to help answer them (as long as it was something we covered during our conversation).
If you mean the list that the marketing dept. uses, there isn't a list per se. They target different things for different reasons at different times. The list is dynamic... always changing for whatever reason they code it for.
