Just back from Windsor Hills - quick reveiw

crusoe2

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May 15, 2000
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We just got back from a week at Windsor Hills and I thought I'd share my experience for those thinking about staying there. We rented thru www.vacationcentralflorida.com for about $580 for the week (incl tax and cleaning fees). This was our 2nd time at WH & our 2nd time renting thru this particular company and we were, for the most part, pleased with both experiences. The folks who handle the website and the booking are great. They answer very promptly and get you connected to the owners of the unit you wish to book. The owners we've dealt with so far have also been very nice as were all the folks we dealt with at WH. But we probably won't go that route again - at least not anytime soon.

The first time we stayed in a 2 bedroom condo and had an excellent experience - there were plenty of towels, the kitchen was well outfitted, the furniture was comfy, both bedrooms had flatscreen tvs with dvd players and cable, and we had no problems with noise. Everything was very nice.

This time we stayed in a 3 bedroom condo and had a less enjoyable experience. Some of it had to do with the quality of the accommodations and some of it was just discovering what does and does not work for us. For starters, we found a bare minimum of towels, wash cloths, and dishes so we had to do laundry and dishes much more often this trip. The furniture was very comfortable again (really more so than in the condo we rented last time). But the tv setups in the bedrooms were not as nice. All three had flatscreens but only the master and one of the kid's rooms had cable. The tvs in the living room and third bedroom were the only ones with dvd players - so the third bedroom had a dvd player but no cable. We were contacted by the local manager the day after we arrived to see if everything was okay and I mentioned the lack of cable in the third bedroom. She said that all the 3 bedroom condos at WH are like that because there was no cable run to those rooms when the condos were built. It wasn't a huge problem but it would have been nice to know in advance. One of the more aggravating issues was the noise problem we ran into this time. Apparently we either didn't have neighbors during our first trip to WH or they were very quiet. This time we could hear all kinds of things from the condos around us - some of them of a more intimate nature, if you get my drift.;) Mostly it was kids being noisy - VERY noisy. The noise from the unit above us sounded like someone moving furniture. There was also a lot of horseplay that at first I thought was coming from my kids. After a few times of checking on them to see what they were up to, I finally figured out that I was hearing the neighbor's kids. Maybe we've just been really lucky but we've never had a major problem with noise from other guests when we stayed onsite.:confused3 Fortunately, the noise was during the day so it didn't keep us up all night. But it did start very early - one morning about 6:00 I was awakened by what sounded like a large piece of furniture crashing to the floor in the condo over ours. Not a nice way to wake up.:headache: One other thing that kind of bothered me about this particular condo was that almost all the lamps and light fixtures had really low wattage bulbs so the place was really dark. I know - I'm picky.:snooty: :rotfl:

I did discover that I've had my fill of self-catering vacations for awhile. We've taken about a half dozen trips over the last 5 or 6 years - some to Disney, some to the mountains or the beach - and all but one have been in a cabin, condo, or beach house where I had to spend vacation time doing grocery shopping, cooking, cleaning, and laundry. I expected to do that this time of course but it turned out to be more than I'd bargained for due to the lack of sufficient towels and dishes. After doing so much cleaning during the week, having to do all that cleaning at the end of the week seemed like more of a chore. (For those of you who have never done this type of vacation stay, you will be expected to clear out all the trash, wash all the towels & wash cloths, strip the beds, and start the dishwasher with the last load of dirty dishes before you leave. Or at least that's been our experience. All of that on top of packing to leave, deciding what to do with leftover groceries, and having to be out by 10am made for a hectic last morning.) We also missed the onsite transportation more than I had expected. The first time offsite we actually enjoyed driving ourselves to the parks but the charm wore off this time. Traffic was not much worse but we did just miss a pretty serious accident at the corner of Old Lake Wilson and 192. And as luck would have it, everytime (and I do mean EVERY time) we got to a park, we ended up with a parking spot at the far end of the row and had to hike back down to where the tram picks up. I always develop at least a couple blisters so the extra walking was a pain (literally:sad1:). A couple other things we missed - not being able to send packages back to the room or being able to take advantage of EMH to avoid the heat of the day. Since we had a few days of triple digit heat (and those were actual temps, not heat index), it would have been nice to have the option to stay in during the day and hit the parks later at night with lower temps and smaller crowds. :confused3 Live and learn, I guess.

On a brighter note, we did have a great trip and I won't completely rule out staying offsite again. And I still highly recommend Windsor Hills to anyone who is considering offsite. We finally made it over to the pool a couple times this trip and it was great. Loved the zero depth entry and the fact that most of the pool is shallow enough that I can stand in it (I can't swim). The hot tub was nice too - warm enough to have a little bite to it but not so hot you can't stay in more than 5 minutes.:cloud9:

Well, I guess that wasn't such a quick review. Anyway, overall a great trip but a few lessons learned. Hope this helps some of you with your trip planning. Let me know if you have any questions.:)
 
Thank you for your review! Would you mind sharing which 3-bedroom unit you stayed in? We are booked through the same site for a 3-bedroom in September, and I'm curious if it is the same one.
 
Sure. It was unit 203. Let me stress again that, for the most part, the unit was fine. The couch and loveseat in the living room were very comfy and the beds slept great. If I had to stay there again, I probably wouldn't try to do as much cooking (we only ate out once a day) and I would take some paper plates & bowls and plastic cups. I'd also bring a few more items from home to make it more comfy - extra towels and wash cloths, plastic hangers (there were about a dozen plastic hangers in the mbr closet but only one in each of the kids' closets:confused:), my own pillows since the ones there were pretty flat, and some brighter light bulbs. If you're already committed to staying there you can make it work. But given the choice, I'd stay somewhere else. To me, the whole point of staying offsite in these kinds of accommodations is to have the comforts of home without having to bring it all with me.:laughing:
 
I've been in 204 (3 br) and LOVED it. I had more than enough towels, hangers, plates and such. I had no issue with light bulbs either.

Remember all of the condos on that website are NOT owned by Dave Robinson. Some of them are, but some of them are NOT. I'm not sure if yours is a Dave owned condo or not.

I'd love to rent from Dave's group again, and hey if someone cancels the first week of August.. I'm all over it! :thumbsup2
 

I've been in 204 (3 br) and LOVED it. I had more than enough towels, hangers, plates and such. I had no issue with light bulbs either.

Remember all of the condos on that website are NOT owned by Dave Robinson. Some of them are, but some of them are NOT. I'm not sure if yours is a Dave owned condo or not.

I'd love to rent from Dave's group again, and hey if someone cancels the first week of August.. I'm all over it! :thumbsup2


That's a good point - there are different owners. Ours was not owned by Dave nor was the one we stayed in back in October. And, really, the things we had issues with might not be an issue to someone else. But I like having all the information I can get my hands on when I'm deciding on a place to stay and there's just nothing like getting the nitty, gritty details from someone who's actually stayed in the same unit. I don't mean to deter anyone from booking thru Dave's site - all the units are pretty nicely done with tastefully framed Disney posters and little touches like mouse ear cabinet knobs and Mickey potholders and such. Those are fun touches that make you feel more like you're at Disney. But I've found most anytime you rent a place that is indivdually owned you're going to find little things that you wish had been done differently. How big an issue those little things are can be very different for each family. So I just wanted to share as much info as possible to hopefully make someone else's stay a little better.:goodvibes
 
Thanks again for all the feedback. All the information is terrific. We are staying in 301 - not owned by Dave, but so far the owners have been responsive and pleasant. If anyone reading this thread has stayed in 301, I'd love to hear about it! ;)

I'll report back in early October when we return!
 
The one we stayed in was a Dave owned one... I also think John Cline owned ones would be great as well.
 
Can you share which condo you stayed in? We are staying in 304 and from the pictures, it looks like it will have plenty of towels & dishes for our needs, but it is good to know about not having cable in the 3rd bedroom. Is the 3rd bedroom the one with the two twin beds? That's where my kids will be, so I will make sure to bring DVDs for them (which I prefer to watching cable anyway).
 
Can you share which condo you stayed in? We are staying in 304 and from the pictures, it looks like it will have plenty of towels & dishes for our needs, but it is good to know about not having cable in the 3rd bedroom. Is the 3rd bedroom the one with the two twin beds? That's where my kids will be, so I will make sure to bring DVDs for them (which I prefer to watching cable anyway).

We were in unit 203 and, yes, it was the bedroom with the 2 twin beds. Fortunately, both my kids took some dvds and they swapped rooms about mid-week so that they each got some time to watch their favorite shows. Normally, we probably wouldn't have been at the condo enough for the lack of cable to matter but thanks to the heat and eating more meals in to save money, we spent a good bit of time hanging out there. As for the dishes, if we had not been eating in so much it would not have been an issue. But that was part of the reason for staying in a condo - to save money on meals. We made enough spaghetti for a couple meals, had tacos, cooked a big breakfast, baked brownies and cinnamon rolls, made a pie, and made our own iced tea as well as had sandwiches and salads. I also sliced up a block of cheddar and took it along with fresh fruit, chips, crackers, and bottled water to the parks to cut down on buying snacks and drinks. And we had snacks on hand like chips and salsa, microwave popcorn, crackers and hummus, etc. We only ate about 4 meals in the parks, ordered pizza from Flippers one night, and had breakfast at the Ponderosa buffet Saturday morning before starting home. So we used the kitchen a lot. And washed lots of dishes.:headache:
 
. After doing so much cleaning during the week, having to do all that cleaning at the end of the week seemed like more of a chore. (For those of you who have never done this type of vacation stay, you will be expected to clear out all the trash, wash all the towels & wash cloths, strip the beds, and start the dishwasher with the last load of dirty dishes before you leave.

Hmmm, I guess I didn't read the fine print. I read that there was a cleaning fee so I assumed I didn't have to clean up before I left. I wouldn't leave it a mess but I wasn't planning on having to wash towels/washclothes, strip beds, etc. Makes me wonder if everyone does indeed wash them before they leave. I think I'll wash them when we get there just to be safe :scared:
 
Hmmm, I guess I didn't read the fine print. I read that there was a cleaning fee so I assumed I didn't have to clean up before I left. I wouldn't leave it a mess but I wasn't planning on having to wash towels/washclothes, strip beds, etc. Makes me wonder if everyone does indeed wash them before they leave. I think I'll wash them when we get there just to be safe :scared:

This kind of took us by surprise the first time too - we figured the $65 cleaning fee would cover all that. Just to clarify, we were instructed to wash the towels and washcloths and leave all other linens in the laundry room. So we put the towels, etc in the wash, stripped the beds, and put just the sheets and pillowcases on top of the washer and dryer. I folded the comforters and placed them in the corner of each bedroom along with the pillows. And I don't believe any of this was in the information we rec'd before the trip - it was in a binder located on the coffee table in the condo.
 
Hmmm, I guess I didn't read the fine print. I read that there was a cleaning fee so I assumed I didn't have to clean up before I left. I wouldn't leave it a mess but I wasn't planning on having to wash towels/washclothes, strip beds, etc. Makes me wonder if everyone does indeed wash them before they leave. I think I'll wash them when we get there just to be safe :scared:

The amount of cleaning you need to do before leaving would be determined by the management company. In most of our WDW trips in my sig, we've rented from owners at places like WH and have never done as much as the OP listed when we leave. We've moved all dirty towels to the laundry room and loaded the dishwasher with the dishes from our last day. There's generally some instructions regarding a limit of the amount of trash you should leave on the last day, but we just make sure to take the trash out on the trash pickup day before we leave and it's no problem. Don't worry about having to do extra cleaning/laundry before you leave!
 
I think (and please don't quote me on this) the idea is to help the maid get a head start on the laundry. She has to wash and dry all the bed linens and towels between 10am when you leave and 3pm when the new guests check in. She doesn't have a linen cart full of new things like at a hotel. So, by putting all the linens in the laundry room and starting the first load you're just helping her. At least, this was my understanding of it.

I do appreciate your honest review. People should definitely realize that by going this route you are trading some things (daily maid service being one) for others (full kitchen, seperate bedrooms and bathrooms, low rates). I am trying to think of it more as being at home, just home happens to be a few miles from WDW. With toddlers the conveniences of home trump the amenities of a hotel, at least in our budget.
 
I guess one has to put it into perspective. At $580 the amount daily paid including taxes and clean fees is $82.86 per day. Where can one get a hotel with 3 bedrooms, 2 baths, and all the amenities (even with the lack of cable in one bedroom) for this price.

The owner has to pay the clean fee on top of that so minus the taxes the owner now gets $513.27 and then minus what the owner has to pay the cleaners (say $75) = $438.27. Now on top of that electricity, cable, HOA fees (which are quite expensive), etc. has to be paid. What is the owner at that price really realizing? It sounds like you did get a great deal for the monies paid.

Most owners ask guests to wash sheets in the middle of the stay if they do a change and at least wash up some towels and start the dishwasher. If you can imagine being a housekeeper and showing up with every towel (by law 2 sets of towels per guest, some have more), beach towels, sheets, kitchen towels etc. dirty and a back to back booking which seems to be the case for this owner. It's not a lot to ask, I believe just respect of someone's property like you would treat your own.

Frankly, I don't know how the owner is able to pay their bills renting at those prices. Quality is going to suffer over time when taking such low rates--replacing worn/tired items, replacing towels(and sometimes guests take these to the pool and leave them, etc.), hair dryers, chipped dishes, and just generally the wear and tear of renting your place non-stop without a break except for an occasional deep clean (hopefully these are scheduled in I would imagine).

Some owners are using the lower energy bulbs and in fact, these bulbs will soon be mandated by law....so the other bulbs won't even be available. I do like more light and understand where you are coming from here!

Just providing another perspective.
 
I never said that it wasn't a good deal nor was it my intention to imply that staying offsite, in this condo or any other, would be a bad idea. That all depends on personal preferences and needs and those obviously vary from one family to another.

To provide yet another perspective, we got a very similar rate (actually a little less per night) for a 2 bedroom unit back in Oct and it was much better supplied with towels, dishes, brighter lamps, etc. The unit we stayed in this trip had so few towels that, had the condo been fully occupied at the maximum 8 guests that it will sleep, there would not have been enough towels and wash cloths for each guest to bath one time without having to do laundry. Now, for my family, this was an minor inconvenience that just got to be kind of old by the end of the week. For someone with a larger family or number of guests, it could be a major problem.

As I stated earlier, I expected to do some laundry at some point during the week and to have to do the final clean up on the last day. So we were not surprised or disgruntled about that. But, by that time, I was tired of scheduling my vacation activities around the laundry and it just seemed like more of a chore than usual.

Bottom line - this unit can work just fine for a small family or group but maybe not so well for a larger one. If I were traveling with a larger number of people, I'd want to know to either avoid this particular condo or to bring items from home to make up for it's shortcomings.
 
Yes, Cruesoe2, you should've definitely been provided with more towels! I can see how you would have a chore each day trying to keep your crew in towels. Most owners I know provide at least two sets of towels per person (8 maximum should have 16 sets of towels). I can see how that put a stress on your vacation experience. Perhaps the owner needs to stay there himself/herself to see what guests experience when they stay in the unit.

It is good that you are letting others know what to expect and to prepare for if they have that particular unit. Perhaps, if you haven't already, also let the owner know about the shortcomings of the unit as far as amenities provided, number of towels, dishes, etc. Sometimes, it may be the case, that these things are dwindling down through guests taking towels to the pool, becoming stained, dishes chipping, etc., and the owner may not be aware of it. Or it could just be the difference between the units, different owners, different amenities offered.

I agree with your perspective, same group of renters, two different condos, similarly priced, they should have both met usual expectations.

Thanks for your clarification.

Sandy
 
The owner has to pay the clean fee on top of that so minus the taxes the owner now gets $513.27 and then minus what the owner has to pay the cleaners (say $75) = $438.27.

Most owners charge a cleaning fee in addition to the rental. So it's $599 a week PLUS a $65-75 cleaning fee. However, your point is still very valid. I too wonder how they make money charging so little, but it must work or they wouldn't do it.

Perhaps, if you haven't already, also let the owner know about the shortcomings of the unit as far as amenities provided, number of towels, dishes, etc. Sometimes, it may be the case, that these things are dwindling down through guests taking towels to the pool, becoming stained, dishes chipping, etc., and the owner may not be aware of it. Or it could just be the difference between the units, different owners, different amenities offered.

Ditto that :thumbsup2
 
Most owners charge a cleaning fee in addition to the rental. So it's $599 a week PLUS a $65-75 cleaning fee. However, your point is still very valid. I too wonder how they make money charging so little, but it must work or they wouldn't do it.
Ditto that :thumbsup2

Most owners I've seen only explicity charge the separate cleaning fee for a stay of less than 7 days. It's just "built in"' to the price when given a quote of 7 days or more.
 
We stayed in Windsor Hills last year and rented through allstarvacationhomes.com and it was totally amazing! We paid for a mid week clean but realized it really wasn't neccesary. The house wasn't really in need of it! The neighborhood is in such a great location. We couldn't believe how close to WDW it was! They included a free rental car with our week long stay...it worked out perfectly. We paid a small upgrade fee to a mini van instead. I posted a video showing the house on youtube. (The second part of the video! The first part is us surprising our kids!)

http://www.youtube.com/watch?v=uH07xDoObck
 
Thanks for the video! As I watched it, I felt your excitement...a beautiful family....a beautiful home. I hope you all had a great vacation.

Sandy
 


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