Christine
DIS Veteran
- Joined
- Aug 31, 1999
Just wanted to say that I rented through www.americasdreamvacations.com and my place was totally SPOTLESS. It was so clean and I was so impressed. Whatever cleaning company they use does a great job.
Hi, Has anyone experience with renting through HapiRentals at Windsor Hills?
5mins2disney said:I'm here actually right now, I can tell you our home was pretty spotless upon checkin. That being said, owners also need to ask their MCs / cleaning companies to do a "deep" cleaning at least 2x a year. Where they do things like clean the windows inside and out...wipe down every baseboard...move every single piece of furniture..etc. I would be VERRY upset if I checked into a dirty home too, our BIL/SIL just stayed in a home in Four Corners here last week, they also said it was "dirty", nothing like ours (they've stayed here too). Every owner uses a different MC here, so there is variation in the homes, the MCs, and the cleaners.
The big companies, Villadirect, IPG, Global, tend to not be all that great, I could get in trouble for saying this, but it's true. Ours is a small MC run by a husband and wife team. After the cleaners come, the cleaning supervisor comes by to check on each home, then the MC comes by themselves to check each home, it's a pretty thorough check, and not one guest has ever complained to us about cleaning.
You did the right thing, the owner needs to know. I tell people this all the time, the MC can make or break your stay. Owners actually have a hard time finding good MCs they're happy with, they make us look good or bad...fortunately ours are just excellent (MYDISNEYHOUSES happens to use the same MC as us as a matter of fact! FYI).
In our case, if it wasn't for them, I wouldn't have bought a home here in the first place, it's the single most important thing really...and they're looking after our guests and caring for our home that is worth ...what.. $100s of 1000s of dollars?
Homes should have tons of extra sheets, towels, that sort of thing too, no excuse for not having enough! There's also NO acceptable excuse for not getting a home cleaned properly, if they need more cleaners to get the job done correctly, etc, then do it. Even bring in people from the MC if you have to.
Definitely NOT acceptable for a guest to complain, then the MC offers some lame excuse...and they KNEW about it!?
Geesh...I guess I can add another company to the list of MCs I wouldn't rent from.
By the way..I CAN recommend our MC's homes (ours are some of theirs...but we never get much bookings from them! LOL)..
www.oasisvacationhomes.com
They run about 60 homes in Windsor Hills, Windsor Palms, and Emerald Island, and I am 100% confident in recommending that you will get a great (and clean!) home!
I keep warning people on the DISboards about Villa Direct! Here's more evidence of why I feel strongly about it! If your owner uses them I'd be very nervous about booking one of their managed homes. I'm also hearing horror stories from WHR owners lately about how VD cleaners / MC people are stealing everything not nailed down from the homes they manage (and some stuff that IS nailed down! LOL) Pictures, TVs, vacuum cleaners, sheets / towels...etc. Of course they'll try and blame the guests, or someone other than them....beware VD! Then you show up and find a house that has very few amenities like towels, sheets, etc, and the real reason is the MC is taking stuff from the home!
I hear this from other WHR VD owners all the time, in contrast, we've never had one single item disappear from our home. They said sheets "regularly" go missing.
You really think it's a guest going on vacation and taking home a Disney souvenir vacuum cleaner on the plane with them? ROFL
Anyhow, cheers, we're still here and off to Epcot this morning!