sweetpeakaris
DIS Veteran
- Joined
- Dec 27, 2004
Hello to All,
First off, We love Windsor Hills, the Resort is Beautiful, adore the Clubhouse and all WH has to offer. This was our second stay there, so this time we were able to enjoy the tennis and basketball court since it wasn't completed last year. I highly recommend this Resort to anyone looking to stay at a Lovely place, in fact, we are thinking about buying there too.
However, my complaints are about the Condo we stayed in and the Management company. Actually my expierence from renting Villas and Condos have seemed to all have something in common. CLEANLINESS, seems to be a problem at every place we've stayed in. Also talking with other WH renters at the Pools, etc. they all seemed to have the same problem, places just weren't cleaned well. I don't know if everyone is using the same company, but the owners really need to check into this. I know most people will stay in a place and not contact the owner to complain, so this could be why it's an ongoing or common problem.
Ok, so we arrived at our Condo an hour before check in, past the foyer leading into the dining area, I noticed the dirty stained carpet that not only had traffic wear but someone apparently had dripped something dark brown all around the floor to the sofa in the living room where a larger spot was. I personally think putting carpet in a Rental is a bad idea. Ok, so I looked into all the rooms, they seemed to appear clean at first glance. I headed to take a shower and notice there are hardly any towels and the ones that were there were all dingy and had a lot of wear, needed to be trashed. So we decided we would just go to Walmart and buy towels and take them back home with us. Then, I decided to lay in the bed and when I layed down the pillow was all greasy and smelled like someone else's hair products, so that prompted me to pull back the comforter and check the bed to make sure the linen was clean. Well, there was someone else's hair in the bed and the sheets appeared to have not been washed. At this point, I'm angry and I call the owner. She was very concerned and apolygetic about the bed and towels. The owner called the Management company, and the MGMT Co told her they "DIDN'T HAVE TIME TO CLEAN THE ENTIRE CONDO", so now, I'm really mad, and thinking why would they make DIRTY beds and think no one would notice. I checked all the beds and ALL were dirty, even one had dog hair all in it and this unit is suppose to be Pet Free. So we were told we had to remove all our luggage and ourselves for them to come in and clean the unit throughly. This was a big inconvience after traveling, but we had no other choice. So they cleaned it, washed everything and replaced all the towels with new ones. The rest of our stay was great!
We were really grossed out about the thought of sleeping in a bed that had dirty sheets, so I know this can't be the first time a Management company didn't have time to wash the linen and made up dirty beds, I bet they do it often. Not speaking for all, but this company in particular. I also know it's not the owner's fault, and she was very helpful in taking care of the situation. I still plan to always rent a place vs staying in a hotel, I just wish I could for once find a CLEAN place for our next stay.
First off, We love Windsor Hills, the Resort is Beautiful, adore the Clubhouse and all WH has to offer. This was our second stay there, so this time we were able to enjoy the tennis and basketball court since it wasn't completed last year. I highly recommend this Resort to anyone looking to stay at a Lovely place, in fact, we are thinking about buying there too.
However, my complaints are about the Condo we stayed in and the Management company. Actually my expierence from renting Villas and Condos have seemed to all have something in common. CLEANLINESS, seems to be a problem at every place we've stayed in. Also talking with other WH renters at the Pools, etc. they all seemed to have the same problem, places just weren't cleaned well. I don't know if everyone is using the same company, but the owners really need to check into this. I know most people will stay in a place and not contact the owner to complain, so this could be why it's an ongoing or common problem.
Ok, so we arrived at our Condo an hour before check in, past the foyer leading into the dining area, I noticed the dirty stained carpet that not only had traffic wear but someone apparently had dripped something dark brown all around the floor to the sofa in the living room where a larger spot was. I personally think putting carpet in a Rental is a bad idea. Ok, so I looked into all the rooms, they seemed to appear clean at first glance. I headed to take a shower and notice there are hardly any towels and the ones that were there were all dingy and had a lot of wear, needed to be trashed. So we decided we would just go to Walmart and buy towels and take them back home with us. Then, I decided to lay in the bed and when I layed down the pillow was all greasy and smelled like someone else's hair products, so that prompted me to pull back the comforter and check the bed to make sure the linen was clean. Well, there was someone else's hair in the bed and the sheets appeared to have not been washed. At this point, I'm angry and I call the owner. She was very concerned and apolygetic about the bed and towels. The owner called the Management company, and the MGMT Co told her they "DIDN'T HAVE TIME TO CLEAN THE ENTIRE CONDO", so now, I'm really mad, and thinking why would they make DIRTY beds and think no one would notice. I checked all the beds and ALL were dirty, even one had dog hair all in it and this unit is suppose to be Pet Free. So we were told we had to remove all our luggage and ourselves for them to come in and clean the unit throughly. This was a big inconvience after traveling, but we had no other choice. So they cleaned it, washed everything and replaced all the towels with new ones. The rest of our stay was great!
We were really grossed out about the thought of sleeping in a bed that had dirty sheets, so I know this can't be the first time a Management company didn't have time to wash the linen and made up dirty beds, I bet they do it often. Not speaking for all, but this company in particular. I also know it's not the owner's fault, and she was very helpful in taking care of the situation. I still plan to always rent a place vs staying in a hotel, I just wish I could for once find a CLEAN place for our next stay.
Would you mind posting which condo you rented? We r going down for a month for the first time. Now, I'm getting concerned after all the great posts.
