I stayed at 3 hotels during our last week's stay...loved Wilderness Lodge and would be happy to answer any questions. We had courtyard booked, upon arrival the CM checking me in said your requests have been granted (pool and geyser view, higher up floor) and I have also upgraded you to concierge! Woo hoo! Very exciting, and I did not ask for any special treatment. The view was magnificent. I stay Poly concierge and I told the WL concierge staff that I really enjoyed my stay and will be returning! Ask away if you have any questions!