Just back from the Yacht Club...

[Dana49]

Anyone who has experienced a negative visit at any WDW resort, regardless of whether it's a deluxe resort or not, should notify the resort manager. When you call, please emphasize the need to speak with a manager on duty. The problems can't be fixed if they don't know about them.

Here's the phone number for WDW's main switchboard: 407-824-2222

 

[melomouse]

Sorry to hear about your YC experiences, Brit. We were there in August and tho it was very very busy, those bellhops were hopping for us!

We did have chaotic service at Hurricane Hannah's, and there's no excuse for dirty blankets, so I'm glad that was resolved.

Sometimes when the stay irritates you from the get go, it creates a negative mindset where we get more sensitive to every little annoyance - I know the feeling of leaving the room late and housekeeping asking if you are "finally" out!LOL! I just smile and say "Yes! We are finally out!!"

After 3 days into our 10 day trip, we asked to be transferred to WL - and it was smooth and effortless. The mood of the resort just wasn't for us, even though overall, we found staff to be helpful.

 

[Brit17]

Anyone who has experienced a negative visit at any WDW resort, regardless of whether it's a deluxe resort or not, should notify the resort manager. When you call, please emphasize the need to speak with a manager on duty. The problems can't be fixed if they don't know about them.

Here's the phone number for WDW's main switchboard: 407-824-2222

We did speak to the night manager the first night we were there ... she offered to see if there were another room available; however, she couldn't guarantee it would be water view (which we paid for) ... and at that point, we had really clean linens, which we witnessed being put on the bed, so I was kind of afraid to relocate not knowing what we would find in another room ... we also told her about everything else that occurred earlier in the day, but she seemed very nonchalant about it and just listened, offering no sort of restitution or anything like that ... she may have said that she was sorry, but that was about it ... maybe a box of chocolates would have been nice ... I am going to follow this up with a letter to the general manager ... even though our trip is over, and in the end we tried to deal with everything with a sense of humor, in order not to totally ruin our vacation, I would hate for others to experience the same things ... so like you said, the problems can't be fixed unless someone knows about them ...

Thanx for the phone number also ... I'll be sure to call to make sure I have the right address and contact to send my letter to ...

 

[Dana49]

We did speak to the night manager the first night we were there ... she offered to see if there were another room available; however, she couldn't guarantee it would be water view (which we paid for) ... and at that point, we had really clean linens, which we witnessed being put on the bed, so I was kind of afraid to relocate not knowing what we would find in another room ... we also told her about everything else that occurred earlier in the day, but she seemed very nonchalant about it and just listened, offering no sort of restitution or anything like that ... she may have said that she was sorry, but that was about it ... maybe a box of chocolates would have been nice ... I am going to follow this up with a letter to the general manager ... even though our trip is over, and in the end we tried to deal with everything with a sense of humor, in order not to totally ruin our vacation, I would hate for others to experience the same things ... so like you said, the problems can't be fixed unless someone knows about them ...

Thanx for the phone number also ... I'll be sure to call to make sure I have the right address and contact to send my letter to ...

I wish you the best. A WDW vacation is very expensive and there's really no reason for what happened to you and your family.

 

[JESW]

We have stayed at the YC several times and for the most part we have enjoyed our stay. One trip we were there with conventioneers from T-Mobile and the ones around us were very noisy and rude and we had several calls to the front desk at 3 a.m. when they were having a party on their balcony. (and we were staying concierge!) Both the YC & BC are very popular with families due to the awesome pool. Hurrican Hannah's is one of the WORST fast food places on site! I am not sure why it takes so long to make basic fast food. And we have been there times when they have run out of food! But they don't tell you that until you stand in line forever. (no signs stating they are out of something). When we were there in Nov. there were some guests who had lost their numbers so when they were called for food and they didn't answer - THEY THREW THEIR FOOD AWAY!! There were those of us still waiting who stood there with our mouths hanging open! One lady had to go back to her table and she was afraid that her # would be called when she was gone so she asked me to make sure they didn't throw her food out!

Sorry that things weren't all what you expected. The Yacht Club *is* a Deluxe resort so you do expect more. But I had never heard that you could request a micro wave! You learn something new every day..

Jill