dopeys biggest fan
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- Joined
- Sep 14, 2004
- Messages
- 1,539
NEVER AGAIN!!!!!!!!!!! Me and DH went to the poly for his R&R from the military, we hadn't seen each other in 5 months! It was just about the worst experience at a hotel ever for both of us. We arrived at the Poly so excited and had a lovely CM check us in. We told her about the special occasion and she said let me give you guys a great room! We were so excited! She gave us room 2021 in Tahiti and after doing research on Tikimans website I was thrilled with the longhouse! we walk over and found our room. The door was open and there was a CM inside who looked at us very strangly. She said "are you checking in?" The room was a mess the smell of mold and mildew hit us as soon as we entered the room and the rug was pulled half way back and drapped over the bed! Apparantly the longhouse had been damaged by water from the hurricane. My first question was, "If they knew the room was a mess, why did they give it to us?" The CM had no anwer for me.
She looked at us and said I'll be right back. 10 minutes later she returned and said "you need to call the front desk" We picked up the phone and called. They did not seem appologetic at all and sounded like we were bothering them asking for a new room! we were transfered to about 5 different people before my DH got frustrated and asked to speak to the manager. We were told that there were no more lagoon view rooms left (which we paid for!) and we would have to spend 2 nights in a garden view room before being moved to Tuvalu for a lagoon view. After about 20 minutes on the phone and a headache from the mold smell in the room we were told a bellman would be over immediately to take us to our new room. We were told to wait by the elevator and not to stay in the room due to the damage and mold.
My DH was exhausted after being up for 24 hours between getting ready for his R&R, a long plane ride and a 4 hour car ride from Ft. Lauderdale to Orlando. we went to the elevators and sat down. 20 minutes later, there was still no one there to help us. My DH still had a key to the room so he called again and was told "sorry about the mix up, someone will be there immediately. Where are you waiting?" He told them the elevators and they said someone will meet you there in 2 minutes. after another 10 minutes, i picked up the house phone and called the front desk. After i told them why I was calling i was put on HOLD!!!!! 10 minutes later......That's it I've had it!!!!
I left my DH there with our luggage and walked back to the GCH. After being repromanded for going right up to the front desk, I was told the manager was too busy to talk to me and was given a new room after going through the whole story AGAIN!!!! The CM at the front desk took pitty on the crying woman standing in front of him, printed out our new cards and walked me over to the bell station. He asked the bell captain why we had been ignored for so long and I was told by the CM in the tone of voice like a dad fed up with his kid "we called the room and noone answered, we can't go to a room without someone being there!" when I told him we were told by the manager to wait by the elevators, he looked at me like I was lying to his face and said "we will be with you in about 10 minutes" The CM from the front desk looked at him like he was crazy and said give me the keys, I'll drive them to there new room!
We finally arrived at our new room 1 1/2 hours after checking in!!! We spent 2 days in our garden view room and we were blown away by how noisy the resort was! We could here the luau every show and when it was over listened to and watched the "drunk parade" of people leaving! The room was nothing more than an expensive holiday inn!! I had to call the front desk from guest services at Epcot to remind them we were moving even after we dropped our bags off at the wonderfully helpful bell service desk! I spent 1/2 hour on the phone with them having to go over the whole story yet AGAIN b/c she had no idea what I was talking about, and was finnaly given a new room assiangment. were moved to Tuvalu. We had a great view, but was still very dissapointed that we did not receive any help with our bags or so much as an appology for the terrible service! The room decor was mismatched and not in the spirit of a "tropical paradise" The TV was tiny and the bathroom was set up terribly with a leaky showerhead that sprayed water all over the walls! The pool closed at midnight and was wall to wall people every hour it was open!
We happly moved to the WL after that and right from the start wished we had spent our entire vaction there! The rooms were mold free and spaciaous with great decor and a beautiful bathroom! The TV was hudge and the pool and hottubs open 24 hours! The CM's were very polite and extreemly helpful!! I will never waste my money at the Poly again, but can not wait to go back to the WL!!!!!
She looked at us and said I'll be right back. 10 minutes later she returned and said "you need to call the front desk" We picked up the phone and called. They did not seem appologetic at all and sounded like we were bothering them asking for a new room! we were transfered to about 5 different people before my DH got frustrated and asked to speak to the manager. We were told that there were no more lagoon view rooms left (which we paid for!) and we would have to spend 2 nights in a garden view room before being moved to Tuvalu for a lagoon view. After about 20 minutes on the phone and a headache from the mold smell in the room we were told a bellman would be over immediately to take us to our new room. We were told to wait by the elevator and not to stay in the room due to the damage and mold.
My DH was exhausted after being up for 24 hours between getting ready for his R&R, a long plane ride and a 4 hour car ride from Ft. Lauderdale to Orlando. we went to the elevators and sat down. 20 minutes later, there was still no one there to help us. My DH still had a key to the room so he called again and was told "sorry about the mix up, someone will be there immediately. Where are you waiting?" He told them the elevators and they said someone will meet you there in 2 minutes. after another 10 minutes, i picked up the house phone and called the front desk. After i told them why I was calling i was put on HOLD!!!!! 10 minutes later......That's it I've had it!!!!
I left my DH there with our luggage and walked back to the GCH. After being repromanded for going right up to the front desk, I was told the manager was too busy to talk to me and was given a new room after going through the whole story AGAIN!!!! The CM at the front desk took pitty on the crying woman standing in front of him, printed out our new cards and walked me over to the bell station. He asked the bell captain why we had been ignored for so long and I was told by the CM in the tone of voice like a dad fed up with his kid "we called the room and noone answered, we can't go to a room without someone being there!" when I told him we were told by the manager to wait by the elevators, he looked at me like I was lying to his face and said "we will be with you in about 10 minutes" The CM from the front desk looked at him like he was crazy and said give me the keys, I'll drive them to there new room!
We finally arrived at our new room 1 1/2 hours after checking in!!! We spent 2 days in our garden view room and we were blown away by how noisy the resort was! We could here the luau every show and when it was over listened to and watched the "drunk parade" of people leaving! The room was nothing more than an expensive holiday inn!! I had to call the front desk from guest services at Epcot to remind them we were moving even after we dropped our bags off at the wonderfully helpful bell service desk! I spent 1/2 hour on the phone with them having to go over the whole story yet AGAIN b/c she had no idea what I was talking about, and was finnaly given a new room assiangment. were moved to Tuvalu. We had a great view, but was still very dissapointed that we did not receive any help with our bags or so much as an appology for the terrible service! The room decor was mismatched and not in the spirit of a "tropical paradise" The TV was tiny and the bathroom was set up terribly with a leaky showerhead that sprayed water all over the walls! The pool closed at midnight and was wall to wall people every hour it was open!
We happly moved to the WL after that and right from the start wished we had spent our entire vaction there! The rooms were mold free and spaciaous with great decor and a beautiful bathroom! The TV was hudge and the pool and hottubs open 24 hours! The CM's were very polite and extreemly helpful!! I will never waste my money at the Poly again, but can not wait to go back to the WL!!!!!
That's awful.
That keeps things on a more level playing field. One would hope.
