Just back from AKL! (long)

Mainebound

DIS Veteran
Joined
Jul 24, 2002
Messages
1,699
Hi all,

Since everyone here has been so helpful to me over the months of planning, I thought I would share a report of our recent stay at AKL (3/11-3.17). We loved it and would return in a heartbeat. We had connecting savannah rooms, 4506-4508, one w/ 2 q beds, one w/ 1 q bed and bunk beds. I was worried about my 1 and 3 y/o kids, but they did well in the bunks, the bottom having been fitted with bedrails and the top having pretty high rails. Still, my DS3 could not get up and down by himself and although the staff assured me he would be fine, the bed itself had a warning that no one under 6 should use the top bunk.

We found the room beautiful and clean, but we did feel cramped. Maybe this was due in part to the bunks, as my mom's room next door seemed bigger. But then she didn't have to park a double stroller, diapers, etc. etc. as you do with small kids. Next time we may spring for a deluxe.

Our rooms were on the right side of the resort, facing out. We had wanted Arusha savannah, and we were a bit disappointed to be able to see cars and, at night, neon signs, in the distance, but we were told that certain sections of the resort were in "lock down" to save money in a time of lower occupancy and so our room choices were limited. (also, I had faxed a request that they never got.) We saw lots of animals, especially around 5-5:30 pm which I think was feeding time. We were very close to pool and the Mara but a little more distant from the bus stop. I found the resort very quiet, at least until Friday hit and more people started coming in. I also think the savannah views encourage people to be a bit hushed on their balconies as they are sort of in awe of the animals.

We enjoyed Boma and Jiko very much. the Mara was adequate. the bus service was outstanding. The pool with zero depth entry is perfect for little ones. My DS3 loved the slide. He also enjoyed the arcade.

The service was outstanding. I have two health related examples. Our DS1 fell off the queen bed and would not move his arm and cried incessantly, so we called the front desk for a doctor. Within 5 minutes, a senior CM was there and within 7 minutes a security CM was there. they waited with us another few minutes until the EMT's arrived and they all escorted us to the ambulance. When we were done at the hospital (EIGHT hours later, thankfully my DS was fine), they sent the AKL van and the CM stood sentry outside the emergency room for 30 minutes in his uniform and cap waiting for us. He told us that if we needed anything at the shop they would open it up for us and deliver it to our room. the second example involves my mother who has celiac sprue which makes her allergic to a lot of things. The chef at Boma walked her around the buffet telling her what she could eat. She got some food and sat down. Ten minutes later he walked up to her with a wok full of a whole salmon (I'm not kidding) in a special dish he prepared just for her!!!

The resort is dark, and at times this became irritating as I searched for some small item for my kids, but otherwise it was fine to read by and very relaxing.

We had a wonderful vacation at AKL and I would recommend it to anyone without hesitation. I'm happy to answer any questions that I can.

--Mainebound
 
Welcome back, I'm so sorry to hear about your son. I'm glad he is
ok. What service the AKL provided. It sounds like they were right on top of things. It was very nice that someone from the lodge escorted you to the ER and waited. The chef's at Boma are wonderful. We constantly saw them walking around and talking to people. They take a lot of pride in their cuisine and are happy to assist you. Your Mom must of felt like a queen with all the special treatment. The CM's and everyone that works at the AKL give new meaning the the words customer service. Again, welcome back and did you take any photos;)
 
Mainebound - You mentioned you sent a request in...was it a special room request or view request?

We're staying there in early June.

Thanks.
 
Hillbeans,

About 4 days before the trip, accoridng to the directions on WDWIG, we faxed a request for connecting rooms near to the restaurants/food court, which we basically got. The latter was a medical request and we faxed a letter from my mother's doctor with our request. We had paid for savannah rooms, but we also asked for a specific savannah, Arusha, which we did not get, and we asked for two queen beds in each rom, which we did not get.

When we checked in, we were booked in connecting rooms, on the second floor, all the way out at one end of the right hand trail. They did not know we had sent a request. They did spend a lot of time with us trying to find us suitable rooms.

They were trying to be helpful, but as I mentioned, a lot of rooms at AKL are currently "locked off" to save money as occupancy is low. This makes it hard for them to fill specific requests at this time, I was told.

We had to settle for bunk beds, which I was worried about with my 1 and 3 year old boys. We had one near disaster, but it turned out ok.

Hope this helps.

--Mainebound


Hope this helps.
 















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